Member Services Consultant

3 days ago

Perth, Western Australia RAC WA Full time $104,000 - $130,878 per year

With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are committed to building a stronger RAC and are embarking on an exciting transformation. This will create greater value for our members and deliver on our purpose to be "The driving force for a better WA" by 2030.

RAC Finance (RACF) specialise in market leading finance products and services that provide a range of solutions for our diverse member base. We are currently looking for a skilled Customer Service Specialist to join our personal finance team. The core purpose of this role is to support our members through personalised and genuine conversations, contribute to the day-to-day operational functions, deliver on individual performance goals and contribute to the success and engagement of the wider team.

What will you be doing?

  • Manage a high volume of inbound and outbound calls from personal loan members, with a focus on uncovering proactive solutions and building positive member relationships.
  • Providing excellent service across various communication channels to ensure member satisfaction.
  • Meeting and exceeding both, individual and team KPIs and targets.
  • Process personal loan maintenance requests from members – i.e. address changes, loan payout requests and payment method updates
  • Assisting and actioning all general member enquiries, which includes management of multiple shared mailboxes and administrative tasks.

What are we looking for in you?

  • A desire to maintain a strong focus on achieving sales targets while providing personalized, positive and effective service to members.
  • Excellent interpersonal skills with the ability to anticipate member needs and proactively offer solutions.
  • Self-motivated with the ability to work collaboratively to achieve individual and team goals
  • A positive mindset with a drive to learn and continuously improve, embracing new challenges and opportunities for growth.
  • Computer literate with the ability to multitask and prioritise tasks effectively.
  • Experience in customer service or sales – previous lending, call-centre and/or tele-sales experience highly regarded

What can we offer you?

A career at RAC is more than just a job. We are passionate about our people, and we strive to create an environment that fosters their growth and our culture. We value that everyone is different, and we strive to encourage everyone to reach their pinnacle. RAC are committed to developing our internal talent and this could be an ideal time to join our diverse and varied organisation that is currently going through a significant transformation. In addition to this we offer:

  • Access to RAC member benefits
  • An established Diversity & Inclusion strategy
  • Generous discounts on home, contents and car insurance plus free roadside assistance
  • In-house Health and Wellness programs
  • A competitive base salary plus super (ability to purchase additional leave)
  • A very active Social Club - join one of the most active social clubs in Perth with over 900 members

RAC Finance is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

  • Member Services Consultant

    7 days ago

    Perth, Western Australia MUFG Retirement Solutions Full time $60,000 - $80,000 per year

    A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services,...

  • Member Solutions Consultant

    1 week ago

    Perth, Western Australia Royal Automobile Club of WA Inc. Full time

    Member Solutions Consultant - Outbound page is loaded## Member Solutions Consultant - Outboundlocations: West Perthtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR105384At RAC, we are passionate about **development** and providing **new opportunities.** This means we are on the lookout for someone to join our **Sales and Member...

  • Member Solutions Consultant

    1 week ago

    Perth, Western Australia Royal Automobile Club of WA Inc. Full time

    Member Solutions Consultant - Outbound page is loaded## Member Solutions Consultant - Outboundlocations: West Perthtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR105384At RAC, we are passionate about **development** and providing **new opportunities.** This means we are on the lookout for someone to join our **Sales and Member...

  • Member Solutions Consultant

    1 week ago

    Perth, Western Australia Royal Automobile Club Of Wa Inc. Full time

    Member Solutions Consultant - Outbound page is loaded Member Solutions Consultant - Outboundlocations: West Perthtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR105384At RAC, we are passionate about development and providing new opportunities.This means we are on the lookout for someone to join our Sales and Member Service Outbound...

  • Member Solutions Consultant

    5 days ago

    Perth, Western Australia Royal Automobile Club Of Wa Inc. Full time

    Member Solutions Consultant - Outbound page is loaded## Member Solutions Consultant - Outboundlocations: West Perthtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR At RAC, we are passionate about **development** and providing **new opportunities.** This means we are on the lookout for someone to join our **Sales and Member Service...

  • Member Solutions Consultant

    5 days ago

    Perth, Western Australia Rac Wa Full time

    OverviewJoin RAC WA in Perth, Western Australia, to apply for the role ofMember Solutions Consultant - Outbound.We are seeking a passionate Member Solutions Specialist to join the outbound contact centre team in a full-time position, Monday–Friday, 9am–5pm.What we are looking forAdaptable to changing requirements of our membersResilience and the ability...

  • Member Solutions Consultant

    2 weeks ago

    Perth, Western Australia RAC WA Full time

    OverviewJoin RAC WA in Perth, Western Australia, to apply for the role of Member Solutions Consultant - Outbound. We are seeking a passionate Member Solutions Specialist to join the outbound contact centre team in a full-time position, Monday–Friday, 9am–5pm.What we are looking forAdaptable to changing requirements of our membersResilience and the...

  • Member Solutions Consultant

    2 weeks ago

    Perth, Western Australia RAC WA Full time

    OverviewJoin RAC WA in Perth, Western Australia, to apply for the role of Member Solutions Consultant - Outbound. We are seeking a passionate Member Solutions Specialist to join the outbound contact centre team in a full-time position, Monday–Friday, 9am–5pm.What we are looking forAdaptable to changing requirements of our membersResilience and the...

  • Member Consultant

    2 days ago

    Perth, Western Australia Defence Bank Full time

    **Introduction**:We consider it a privilege to serve those who protect us. To deliver on this, we need a team of passionate, dedicated and resilient individuals who are committed to making a difference for our members. We have a great opportunity for a Member Consultant to join our Swanbourne team and help us serve those who protect us.About us.A unique life...

  • Member Services Consultant

    2 days ago

    Perth, Western Australia Royal Automobile Club Of Wa Full time

    With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are committed to building a stronger RAC and are embarking on an exciting transformation. This will create greater value for our members and deliver on our purpose to be "The driving force for a better WA" by 2030.RAC Finance (RACF) specialise in market leading finance...