Guest Experience Agent

15 hours ago

Melbourne, Australia The Larwill Full time

Inspired by and dedicated to Australian contemporary artists, **Art Series Hotels** offers a hotel experience a little extraordinary.

Team members at this boutique Art Series Hotel on Flemington Road,** The Larwill** are always smiling. That’s because when they are not inside surrounded by the colourful, whimsical art of David Larwill, they are outside enjoying the surrounding parklands and views of Melbourne’s CBD, less than two kilometres away. So if you have a smile that’s being underused currently, talk to us.

We are currently looking for a motivated & passionate **Guest Experience Agent** to join our Front Office Team.

**As our next Guest Experience Agent, you will**:

- Deliver service excellence, from check in to check out and everywhere in between
- Be responsible for completing a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
- Provide guests and visitors with local information from your vast array of knowledge regarding the neighborhood attractions and amenities

**What we are looking for**:

- Strong communication skills that will shine through into every shift
- A passionate person with a love for the finer things in life
- Previous experience in a similar role is advantageous
- Someone with apparent energy and a positive attitude, that they will bring with them to every single shift
- A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay

**Why work for Accor?**
With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
Take advantage of special team member rates across Australia - from 30% off

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

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