Care Coordinator

**Description**:
**Right at Home** is a leading provider of quality in-home care. Our mission is to improve the quality of life for those we serve ensuring the Right Care, Right at Home. We support people living with complex and post-operative care needs, dementia and cognitive decline, seniors, and adults living with a disability including NDIS participants. Our services help clients to remain safe and independent in their homes.

We are a fast growing, family owned business, that is seeking a highly positive, team player to join our Greater Logan office based in Shailer Park.

**We are**seeking an experienced, enthusiastic and highly motivated Care Coordinator to coordinate, manage and administer the delivery of care services to our clients. Our clients are a mix of **Home Care Package,** **NDIS and Private Pay** across all age groups.

This role is responsible for:

- Managing and coordinating services for home care package clients
- Deliver outcomes/goals for our clients based on their care/NDIS plan
- Monitoring HCP budgets for clients depending on level of Government assistance
- Work collaboratively with our clients to coordinate supports and services to improve their quality of life
- Conducting client care assessments and care planning with a person centred care approach in alignment with goals/outcomes and within budget restraints
- Understanding, managing and working within government contract requirements
- Supervision and management of Care Staff
- Schedule appointments and in-home services to appropriate staff based on discipline, availability and geographical requirements with our unique carer matching at the forefront of decisions
- Coordinate the provision of quality person centred care according to the client's needs, service/care plans and available funding in accordance with budget
- Building relationships with local stakeholders
- Positive attitude with the ability to work in an ever changing environment
- High emotional intelligence
- Rotating roster of weekday and weekend ‘on call’ with other staff members

**Qualifications**:
**Essential**
- Either:

- Cert III/Cert IV (Aged/Disability Care) minimum 1 years experience in a co-ordination role OR
- Registered Nurse (RN) in community nursing 1-2 years with current AHPRA registration OR
- Enrolled Nurse (EN) in community nursing 1-2 years with current AHPRA registration
- Experience within the aged care/disability/mental health in community setting
- Understanding of Aged care & Disability standards and consumer directed care
- First Aid, current CPR and National police check
- Working with children Blue Card (or willingness to obtain)
- Drivers licence - Australia
- Reliable vehicle
- High level of computer literacy and understanding of technology
- Understanding of clinical governance and continuous improvement
- Possess a 'can-do' positive attitude and work well in a team environment

**Preferred Skills**:

- Previous experience with rostering is highly desirable
- Experience with Microsoft Word and Excel
- An outgoing personality with high energy levels, good communication skills and personable telephone manner
- Ability to problem solve and think quickly under pressure
- Ability to multitask with a strong attention to detail while keeping calm and focused
- Excellent networking, consultation skills to develop new referral sources and relationships with appropriate external organisations
- Excellent customer service skills with exceptional verbal and written communication skills
- Sound knowledge and understanding of home care services and guidelines
- Excellent time management skills