Client Care Coordinator

4 days ago

Loganholme, Australia Invocare Full time

Join a team in unique environment using your customer service and administration skills in pet aftercare, where you will excel providing and delivering empathetic support to our clients to honour their pets.

**Have you considered a career helping people and families through a difficult time in their life?**

InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

**_Forming part of the wider InvoCare Brand, Pets in Peace, _**_Loganholme i _**_s a leading provider of pet cremation services in QLD, Australia. _**We proudly partner with both veterinarian practices and their clients to offer pet cremation services to grieving families with our expert teams guiding them every step of the way.

**Duties of a Client Care Coordinator**:

- Provide professional pet aftercare services with compassion and empathy
- Manage client enquiries across various platforms
- Coordinate information between client care, preparation, operation, and cremation teams for smooth service delivery
- Assist clients during viewings and collection of ashes with professional and empathy
- Prepare client viewing rooms and ensure its up to high standards
- Manage client payments across payment services like ZipPay, Afterpay and Vet Pay
- Ensure accurate and timely data entry of client and veterinary information

**About you**:

- Exceptional customer service skills, you’re an effective and clear communicator
- Intermediate Microsoft suit experience
- Strong organisation skills and thrive in a clean and tidy environment
- An ability to handle deceased pets in a professional manner - when required
- Ability to effectively manage multiple tasks
- Maintain a positive and professional attitude whilst under pressure

**Benefits of joining InvoCare**:
You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:

- Reward and recognition programs
- Tailored induction and training programs
- Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
- Networking opportunities across the business and with peers
- Birthday and paid parental leave
- Free access Employee Assistant Program
- We are a diverse workplace and equal opportunity employer

**How to Apply**:
InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.

  • Client Care Coordinator

    1 week ago

    Loganholme, Australia Pets in Peace Full time

    **Client care phone support** **Options for Permanent or Casual positions** **Dedicated team committed to delivering exceptional client service** Forming part of the wider InvoCare brand, Pets in Peace is a leading provider of pet aftercare services in Australia with a national footprint. Through our dedicated and caring team, we offer dignified farewells...

  • Client Care Coordinator

    5 days ago

    Loganholme, Australia Pets in Peace Full time

    **Client care phone support** **Options for Permanent or Casual positions** **Dedicated team committed to delivering exceptional client service** Forming part of the wider InvoCare brand, Pets in Peace is a leading provider of pet cremation services in Australia with a national footprint. Through our dedicated and caring team, we offer dignified...

  • Aged care

    2 weeks ago

    Loganholme, Queensland, Australia Community Home Care Service Full time $45,000 - $75,000 per year

    About usA new opportunity exists for Support Workers to join our friendly Community Home Care Services team on a casual part time basis to provide services in the loganholme region. Reporting directly to the team leader for the area, you will be responsible for providing person-centered care to our clients in assisting them to maintain their independence in...

  • Support Workers Male and Female Wanted

    2 weeks ago

    Loganholme, Australia Care done differently Full time

    **Position Overview**: **Key Responsibilities**: - Provide direct support to clients, assisting with activities of daily living. - Collaborate with clients and their families to create and implement personalized support plans. - Foster a supportive and inclusive environment, promoting independence and social engagement. - Maintain accurate and timely...

  • Scheduling/rostering Officer

    5 days ago

    Loganholme, Australia Right at Home Full time

    **Description**: **Right at Home Greater Logan** is a leading provider of quality in-home care. Our mission is to improve the quality of life for those we serve ensuring the Right Care, Right at Home. We support people living with complex and post-operative care needs, dementia and cognitive decline, seniors, and adults living with a disability including...

  • Nursing Scheduler

    1 week ago

    Loganholme, Australia Empower Healthcare Full time

    Full-Time opportunity based in Loganholme - Attractive salary + incentives - We are looking for a scheduling champion - with an interest in Healthcare **The Position** Due to continuous growth, we are seeking a Nursing Scheduler to join our team. Based at our office in Loganholme, this full-time opportunity forms an important part of our team. Reporting...

  • Keepsake Preparation Coordinator

    2 weeks ago

    Loganholme, Australia Invocare Full time

    As a Keepsake Specialist you will care for deceased pets, creating personalised paw prints and keepsakes, ensuring the respectful return of ashes with empathy and professionalism. InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and...

  • Keepsake Preparation Coordinator

    5 days ago

    Loganholme, Australia Invocare Full time

    As a Keepsake Specialist you will guide families with compassion and care for deceased pets, creating personalised paw prints and keepsakes, ensuring the respectful return of ashes with empathy and professionalism. InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria,...

  • Nursing Scheduler

    4 days ago

    Loganholme, Australia Empower Healthcare Full time

    Part-Time opportunity based in Loganholme - 22.5 hours per week spread across 3-4 days - We are looking for a scheduling champion - with an interest in Healthcare **The Position** Due to continuous growth, we are seeking a Nursing Scheduler to join our team. Based at our office in Loganholme, this part-time opportunity forms an important part of our...

  • Accommodation Coordinator

    2 weeks ago

    Loganholme, Australia St Jude's Disability Services QLD Full time

    Join a leading organisation within the strong Disability sector - Significant career progression opportunities are attached to this role - Be a part of the growth and success story of St Jude's in QLD! **About Us** St Jude’s is one Australia's leading and fastest growing service providers for people with disability and psychosocial needs, successfully...