Operations Coordinator

We are Joolca, a Melbourne-based outdoor eCommerce brand with a big international market. Joolca centres on a single idea: what if people could enjoy indoor comforts outdoors - no matter where they are? In the past few years alone, we’ve gone from being an Australian-only brand to now selling our top-rated gear in Australia, New Zealand, the USA, Canada, and the UK. Our customers number in the tens of thousands, and they’re so enthusiastic about our brand, they’ve even formed a Joolca community online. We’re looking for one more person to join our growing crew. Could this be you? **The Role** As Joolca's Operations Coordinator, you’ll be responsible for making sure orders across all regions are being processed without issue. Don’t worry, all of this is automated, but there will be times you need to step in to sort out a problem, whether it’s adjusting something in our ERP or reaching out to one of our third party warehouses around the world. This makes you a key point of contact for our internal Joolca team, third-party warehouses and other external stakeholders. You’ll be in frequent communication to keep everyone updated and promptly resolve any operational issues. You’ll be joining an Operations Team which will soon be 4 people strong and led by our Operations Manager (Andrzej says hello) **If you were here the last two weeks you might have**: - Discovered and resolved an issue stopping orders syncing from Shopify into Odoo, our ERP - Worked with our Australian 3PL to ensure they always package a particular SKU in a certain way going forward - Worked closely with our product team, supplier and warehouses to help ensure 4,500 GottaGo toilets had a seal replacement kit attached to the outside of the carton - Worked closely with our USA 3PL to create a new process for shipping orders for a key B2B retail client. - Analyzed our monthly invoices from each 3PL to determine if there are any unexpected costs - Added new products to Shopify, Odoo and each of our 3PL’s and mapped them accordingly between all systems - Documented a new SOP - Worked with our Demand & Supply planner to move excess stock from our USA 3PL to our Canadian 3PL Helped answer any operational questions in our internal Slack channels. **Requirements**: **You could be the one if you**: - Know your way around a PC (or Mac) and are tech-savvy - Can type with more than one finger at a time - Have a solid understanding (2+ years) of supply chain, inventory management and logistics. You understand D2C eCommerce operations (Online order > ERP > 3PL > Shipping > Followup) - Can communicate extremely well, both verbally and in writing - Are motivated by uncovering and solving problems and challenging existing approaches to see if there is a better way - Are comfortable working solo or as part of a wider team - Can work a spreadsheet like it’s nobody’s business - Are organised and analytical, with great attention to detail - Have experience in the following platforms: - Odoo, Netsuite, SAP, DEAR or similar - G-Suite & Google Sheets / Excel - Shopify - Asana - Slack **Benefits** **Apart from a free lunch, what’s in it for you?** This is an opportunity to grow your career with a fast-growing Aussie brand that’s making waves around the world, and doing it all from our humble (but hip) office in Coburg, Melbourne. Isn’t technology amazing? - We’re offering a competitive salary in a relaxed working environment. - We keep things pretty casual, but we believe in hitting our goals. - You’ll have ownership of your little corner of the business goals with no BS bureaucracy to contend with. - We work out of a really cool converted warehouse (yes, there’s a pool table), but you can also work from home up to 3 days per week.