Operations Coordinator

2 weeks ago

Melbourne, Australia HumanKapital Full time

Real Estate & Property
- Real Estate - Other
- Melbourne
- Contract
- Fixed-term contract
- On the ground, hands on role
- Opportunity to coordinate Australia's largest transport hub

**About the company**
Our client is a highly successful organisation that manages over $1 billion worth of infrastructure assets across Australia. They collaborate with some of the world's top facilities management providers to fulfill the needs and requirements of their clients and the end-users of their facilities.

**About the role**
We require an Operations Coordinator, to support the team in managing and ensuring the smooth operations of Southern Cross Station - Australia's largest transportation hub. You will play a crucial role in ensuring that the transport hub runs efficiently, safely, and in a way that meets both operational and customer service standards. _This is a full-time, fixed term position until June 2026_. Reporting to the Operations Manager, some key responsibilities will include:

- Support the implementation of projects and their requirements, including ensuring WHS risk minimisation to passengers and mínimal disruption to operations.
- Coordinating with stakeholders ensuring adequate resources are allocated to meet operational demands, especially during peak times and special events.
- Assist in overseeing the daily operations to ensure that all transportation, security, and service activities run smoothly.
- Be a key point of contact, coordinating communication between key stakeholders and service providers.
- Ensuring the facility complies with all relevant local and national work health & safety regulations, ensuring a safe and secure environment for its customers and passengers.
- Assist in the oversight of service provider contracts, ensuring adherence and performance of the contracts, to maximise performance and minimise abatements.
- Support the Operations Manager in the execution of initiatives in pursuit of growth opportunities and cost optimisation efforts.
- Mitigate risks and activities that may adversely affect the operations of the facility and its stakeholders by responding quickly to issues that arise

**About you**
Ideally you will come from a facilities/operations/project management background for a multi-functional asset where public safety is paramount and strong stakeholder management is key. You will also have:

- Exposure to contract management across facilities or projects with multiple service providers.
- Real-time problem-solving skills, with the ability to think quickly and make sound decisions in high-stress situations
- Ability to work collaboratively with multiple stakeholders, including government agencies, transport providers, contractors, and vendors
- Experience in supporting projects, with multiple stakeholders involved, preferably in construction or infrastructure including government, or a large public venue
- Exceptional communication and relationship management skills.
- 3-5 years’ experience in a similar role.

This is an on the ground, fast paced role. You will need to be flexible in working between 2 offices, located approximately 4 mins walk apart.
You will be part of a small, cohesive team that has a great culture. For a confidential conversation or a copy of the position description call Sarah on 0468 463 070 or APPLY NOW.

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