Service Manager

**Job no**: 501486
**Work type**: Permanent
**Location**: South Brisbane
**Categories**: Administration, All other

**About the role**

Mater Health Brisbane are currently seeking an experienced and dynamic **Service Manager** to drive efficiency and support service delivery across several key specialties. This position is being offered as **permanent full time, 38 hours per week, **based at** South Brisbane.**

You will join a team of Service Managers, who work in partnership with nominated specialty Medical Directors to support the strategic direction of the specialty, in line with organisational goals and key performance indicators. The role works collaboratively across all divisions and teams relevant to the patient journey, including outpatients and inpatients, to facilitate a better experience for the patient, increase engagement and satisfaction and maximise revenue opportunities.

The position reports to the Director of Operations - Ambulatory & Outpatients (AOPS). In this role you will be a member of the AOPS leadership team, helping to respond to escalations and queries, whilst leading and supporting improvement and change management initiatives across the service.

**Salary range: $57.87 - $61.99 per hour** plus 11.5% superannuation and **access to not-for-profit salary packaging up to $15,900** + **access to many staff benefits

**What you’ll be doing**

The role of Service Manager will see you drive efficiency and improvement in line with organisation goals and key performance indicators.

Responsibilities for the role will include:

- Optimise access, flow and experience of the patient journey, in collaboration with clinical team and key stakeholders. This includes demand/capacity review and planning, service scheduling (including specialist clinics & theatre allocation), and implementation of evidence-based models of care with consideration to modality, provider and technology
- Collate, analyse and report data to improve service and inform strategic direction, in collaboration with clinical team and key stakeholders, including monitoring, review and response of efficiency, quality and safety measures
- Participate in risk management, safety and quality, and evidence-based practice and research activities that support the provision of quality, cost effective care
- Relationship management across internal and external stakeholders

**About you**

To be considered for this role, you must have:

- Tertiary level qualifications in relevant management/project management/quality improvement, or working towards same, with post-graduate qualifications highly regarded
- Previous exposure to health care environment at senior level
- High level written/verbal/non-verbal skills in the areas of influencing/advocacy, negotiation, coaching and consultation
- Strong leadership skills, effective communication and interpersonal skills, and advanced report/proposal writing skills
- Competence in using electronic information systems

**Why join us?**

Mater is Queensland’s largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals.

We are a leader in healthcare, education and research — and that’s because we employ exceptional people. **#MAKEYOURMATERMOVE**
- Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay
- Access to package meal and entertainment expenses via salary packaging
- Access to leading education and professional development via Mater Education
- Access to our Employee Assistance Program and on-site pastoral care teams
- Discounts to local and national business/venues for Dining/Retail/Travel & Accommodation/Other
- Unlimited access to a multitude of discounted fitness facilities through Fitness Passport
- Access to on-site, discounted parking
- Discounted food and beverage at various campus cafés and coffee venues

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.
- For more information regarding Reconciliation at Mater, please visit our _Reconciliation webpage_. _

**Advertised**: 03 Oct 2024 E. Australia Standard Time
**Applications close**: 20 Oct 2024 E. Australia Standard Time