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Ndis Provider Services Team Leader

2 weeks ago

Tweed Heads South, Australia Your Plan Manager Full time

**Job**:Team Leader - NDIS Provider Services. This role would suit someone from an NDIS, financial or insurance background looking to work in a rewarding role.

**About Us**:
Your Plan Manager (YPM) is a leading intermediary NDIS Plan Management and Support Coordination service provider, well known across Australia. Here at YPM, we provide personal, friendly service to our clients with a focus on delivering better than expected outcomes. We support full choice and control for participants and encourage them to make the decisions around their plans.

**The Role-Hybrid Working Arrangements Apply**:
The Provider Services Team Leader is responsible for the day-to-day supervision, support, and resourcing of the Provider Services team, with a focus on ensuring outcomes and targets, are achieved with quality and in line with our values. You will be well supported by an experienced management team and amazing team members.

**Key Responsibilities**:
This dynamic position will be responsible for, but not be limited to:

- Lead the Provider Services team in their day-to-day work.
- Address formal disciplinary issues with the support and guidance of the Finance Services Manager.
- Audit team members comply with the processing of information.
- Contribute to the interpretation of the NDIS price guide.
- Ensure claiming and financial activities are completed accurately and on time.
- Ensure quality record management and capturing of income and participant budgets within our system.
- Exercise judgment and contribute critical knowledge and skills to develop and implement processes and procedures that are not clearly defined
- Provide a high level of service and advice to clients and providers.
- Actively participate in the business growth targets and ensure satisfaction among all providers and clients.
- Proactively ensure that Your Plan Manager is represented and promoted within the industry and community.
- Ensure correspondence and documentation are managed efficiently and confidentially by all team members.
- Identify and report any risks to the Manager fraud, complaints, and incidents.
- Maintain current knowledge of the NDIS, Quality and Safeguards, price guides, and guidelines and proactively drive your personal learning and growth.
- Ensure all NDIS reporting, and compliance requirements are met across all departments within YPM.

**About You**:

- A positive, proactive, and enthusiastic attitude to learning and engaging with your team.
- Be an effective time manager of your work, and team tasks, and work with staff to improve the services offered to providers through refining communication and workflows.
- Undertake responsibilities as and when directed by the Finance Services Manager for activities in specialized areas.

**Essential Requirements**:

- Advanced understanding and commitment to person-centered support and services to people with a disability, their teams, and service providers.
- Demonstrated 2+ years’ experience supervising and supporting a team of 5+ people successfully.
- **_ Ideally 2+ years’ experience working within the NDIS Plan Management sector, PRODA (Provider Digital Access), MYP or similar CRM, invoice processing, and the NDIS Pride Guide._**:

- ** OR DEMONSTRATED 2+ YEARS EXPERIENCE IN ACCOUNTING, BOOKKEEPING, INSURANCE BROKING**:

- Qualification(s) in Business Administration, Financial Services, Insurance Broking, Bookkeeping, or another relevant discipline.
- Demonstrated experience in delivering quality outcomes through relationship management and high-volume interactions.
- Excellent customer service and verbal and written communication skills.
- Experience in CRM Software (MYP).
- Understanding of HR Software (Employment Hero).
- NDIS Worker Screening and any other mandates relating to the disability sector, including COVID-19 vaccination must be obtained prior to the approval of employment.
- Own laptop.

**Benefits**:

- Opportunity to combine working from home and office-based days. A fully remote role will be considered for the right applicant who can demonstrate experience in remote team management :)
- Above award remuneration.
- 35-hour workweek so you can enjoy more leisure time.
- Employee Assistance Program.
- Access to our Continuous Professional Development Program.
- We’re growing and that’s exciting, that means you get to be part of the bigger picture and contribute your ideas to our growth.
- Salary sacrifice options are available.
- You’ll have a Manager that listens, supports, encourages, and mentors you by leading not managing.
- Work Anniversary perks.

**Why Choose Us?**
- We’re a family-owned business.
- Our Director and many of our team have lived experience.
- We encourage curiosity, boldness, and individuality.
- We celebrate personal growth, learning, and openness in everything we do.
- We take action to improve and reflect.
- We know that magic happens when we combine our diverse experiences, cultures, identities, views, self-expression, an