Licensing Representative

2 days ago

Sydney, Australia NSW Department of Customer Service Full time

**Licensing Representative - Licensing Team, Fair Trading**

**Clerk Grade**:3/4
**Salary range**:$82,193 - $90,001 + superannuation and leave loading
**Duration**:various ongoing and temporary roles
**Location**: Hybrid opportunity based in Parramatta, in-office requirement 2-3 days a week

**About the team**

Fair Trading Licensing is responsible for assessing and maintaining licences, certificates and authorities across the Real Estate & Property, Transport & Business licensing schemes. This unit is a high-volume assessment environment that provides customer services and makes decisions in accordance with administrative law principles, to a range of stakeholders regarding all matters related to Fair Trading Licensing.

**Your day-to-day**
- Property and Conveyancing
- Motor Dealers & Repairers
- Pawnbrokers & Second Hand Dealers
- Tow Trucks
- Community Gaming
- Commercial Agents and
- Paintball

To be successful, you will have proven customer centric values and possess outstanding organisational and time management skills with the ability to prioritise accordingly. You will possess exceptional skills in written communication with an aptitude to develop and maintain specialised knowledge and expertise to deliver a high-quality service.
Your ability to adapt, be fluid and positive in a team environment will be highly regarded.

**This role is responsible for**:

- Staying updated on procedures, standards, and legislation to provide consistent, accurate decisions and responses to customers.
- Performing operational tasks within delegated authority levels to support team operations.
- Maintaining accurate records in databases and complying with service delivery systems.
- Educating customers on their rights, responsibilities, and available services to promote compliance.
- Reviewing complex matters and referring or escalating them to appropriate business areas when necessary.

**Key challenges of the role**:

- Managing high workloads and competing priorities in a regulatory environment, meeting tight deadlines while ensuring accuracy.
- Being adaptable and flexible to changes, including transitioning between teams and shifting workloads.
- Maintaining a focus on high-quality service delivery while maximising efficiency.
- Responding tactfully and sensitively to culturally and linguistically diverse customers.
- Ensuring accountability for providing end-to-end customer service.
- As a condition of employment, you may be required to undertake security baseline vetting.

**What we need from you**:
Salary Grade 3/4, with the base salary for this role starting at $82193 base plus superannuation

**Closing Date**:Monday 26th May 2025 [9.59am]

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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