Licensing Representative

**Licensing Representative - Tow Truck Licensing Team**

**Grade: Clerk Grade 3/4**
**Salary range: $84,659 - $92,701 + superannuation and leave loading**
**Duration: Ongoing and Temporary Opportunity (Temporary up to 30 June 2026)**
**Location: Parramatta, 2-3 days office attendance required.**

**About the team**

Fair Trading Licensing is responsible for assessing and maintaining licences, certificates and authorities across the Transport & Business and Real Estate & Property licensing schemes. This unit is a high-volume assessment environment that provides high quality customer services and makes decisions in accordance with administrative law principles, to a range of stakeholders regarding all matters related to Fair Trading Licensing.
- Tow Trucks
- Pawnbrokers & Second Hand Dealers
- Community Gaming
- Commercial Agents
- Paintball
- Motor Dealers & Repairers
- Property and Conveyancing

To be successful, you will have proven customer centric values and possess outstanding organisational and time management skills with the ability to prioritise accordingly. You will possess exceptional skills in written communication with an aptitude to develop and maintain specialised knowledge and expertise to deliver a high-quality service.

Your ability to adapt, be fluid and positive in a team environment along with experience working in a Regulatory environment will be highly regarded.

**Your day-to-day**
- Staying updated on procedures, standards, and legislation to provide consistent, accurate decisions and responses to customers.
- Performing operational tasks within delegated authority levels to support team operations.
- Maintaining accurate records in databases and complying with service delivery systems.
- Educating customers on their rights, responsibilities, and available services to promote compliance.
- Reviewing complex matters and referring or escalating them to appropriate business areas when necessary.

**To be successful in this role you will demonstrate**:

- Managing high workloads and competing priorities in a regulatory environment, meeting tight deadlines while ensuring accuracy.
- Being adaptable and flexible to changes, including transitioning between teams and shifting workloads.
- Maintaining a focus on high-quality service delivery while maximising efficiency.
- Responding tactfully and sensitively to culturally and linguistically diverse customers.
- Ensuring accountability for providing end-to-end customer service.
- As a condition of employment, you may be required to undertake security baseline vetting.

**What we need from you**:
Salary Grade 3/4, with the base salary for this role starting at $ base plus superannuation

**Closing Date**:Thursday 11th September 2025 [9.59am]

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

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