Account Manager

We are currently seeking an **Account Manager - Insurance Broker** on a **maternity leave contract basis** to join the Local Community Insurance Services (LCIS) team, which is a division of JLT Risk Solutions and a MarshMcLennan Company.

**About Local Community Insurance Services**

At LCIS, we are all about empowering communities and helping people pursue their passions with confidence. As a specialist insurance provider, we arrange tailored coverage to protect community groups and not-for-profits across Australia. Our team provides expert advice and a range of insurance options to meet the unique needs of each group. We are passionate about making communities thrive and enabling people to live their lives to the fullest. Local Community Insurance Services (LCIS) a division JLT, JLT Public Sector is Australia’s trusted expert in the design and delivery of risk solutions for governments and their communities.

**What we offer**:

- We're committed to investing in our employees' professional growth and development. That's why we offer a leading training and development program designed to help you build the skills and knowledge you need to succeed in your role and advance in your career.
- You'll be working in a professional environment where your career path really matters. Our team environment is passionate, energetic, and supportive.
- We understand the importance of maintaining a healthy work-life balance, and we're committed to supporting our employees in achieving this balance.

**Key Responsibilities**:

- Manage a portfolio of clients, building and maintaining strong relationships with key stakeholders.
- Manage the renewal process for existing clients, ensuring that policies are renewed on time and that coverage remains appropriate.
- Identify opportunities to provide insurance solutions that meet clients' needs and exceed their expectations.
- Develop and maintain a thorough understanding of clients' activities, and insurance requirements.
- Provide expert advice and guidance on coverage options, policy terms and conditions.
- Work closely with internal teams to manage policy administration, billing, and claims management.
- Ensure that all client interactions are accurately documented and that records are maintained in accordance with company policies and procedures.

**About you**:

- Effective communicator: This is key to excellent client service and delivering on our client-first principles, so you will need to have strong interpersonal skills and be able to communicate clearly and professionally in all situations.
- Analytical: Analyse complex information, evaluate risk, and provide advice and solutions to clients.
- See the importance of details and getting the small things right: A high level of attention to detail is essential for ensuring accuracy in policy documentation, as well as for identifying and mitigating potential risks.

**Requirements**:

- Minimum of 1-3 years' experience in a similar account management role within the insurance industry.
- Strong knowledge of insurance products and services.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
- Strong analytical skills and attention to detail.
- Highly organised and have the ability to manage multiple tasks simultaneously.
- Proficient in Microsoft Office Suite and experience with client management systems.

If you are looking for an exciting new challenge, please submit your resume and cover letter for consideration.

**About Marsh**:

- At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family._