Customer Support Officer

The VCAA is a statutory body responsible to the Victorian Minister for Education, serving both government and non-government schools. We provide high quality curriculum, assessment and reporting for all Victorian students birth to 18 years. An exciting opportunity exists to join the Assessment and Reporting Division in the Student Records and Results Unit for an ongoing full-time position. - _Salary: $79,122 - $96,073 (Plus Superannuation of 11.5%)_ - _Ongoing_ - _Usual hours of work: Full time (flexible work conditions may be available)_ - _Usual work location: East Melbourne _ **Role pupose** This role will support the effective work of the Victorian Student Register (VSR) team. Responsibilities include but are not limited to: - Following agreed processes to disclose the Victorian Student Number (VSN) and related information to authorised users and other persons/organisations in accordance with legislation. - Following agreed processes to maintain the accuracy, integrity, and completeness of the VSR data, escalating issues, and complex or high-risk enquiries to senior team members as appropriate. - Maintaining effective working relationships with stakeholders, including education providers and authorised users. - Providing statistics and insights for reporting on VSN operations. - Participating in and supporting relevant VSR Team, VCAA, and Department projects. - Contributing to continuous improvement by reviewing existing work practices and processes, maintaining documentation, and suggesting areas for improvement. **About the unit** The Victorian Student Register (VSR) is a database that generates and maintains the Victorian Student Number (VSN) for all students in Victoria under the age of 25. The VSR team are responsible for maintaining the VSR, and sharing VSN and related information to those authorised to receive it in accordance with legislation and policy. The VSN allows education and training providers to record and monitor the enrolment of students in Victoria, and to track students' progress through their school age years and beyond, should they continue by enrolling in an accredited or registered senior or foundation secondary course or qualification, VET or an ACFE course. This enables students' records to be accurately maintained, ensures education and training providers have appropriate levels of resourcing, and enables schools and support services to identify instances of disengagement from the school system while children remain of compulsory school age. The VSN also provides the Department of Education, the Department of Jobs, Skills, Industry and Regions, education and training providers, and other relevant parties with a data set to conduct analysis and research that can inform operational and policy decisions to improve education and training at an individual provider level and for the whole system. The VSR team sits within the Student Records and Results Unit, in the Assessment and Reporting Division within VCAA. **About you** - You are driven, enthusiastic and set high standards in your work performance. - You are a collaborative team player with a "can do" attitude. - You have a willingness to learn and ability to adapt to changing priorities. - You are a strong problem solver; you identify and provide workable solutions. - Your passion for teamwork, people and project discipline will ensure you demonstrate the VPS values and lead with integrity, while supporting a safe and inclusive workplace. **Experience and qualifications** Desirable: Experience in Information Management **How to apply** Applicants are encouraged to include a Curriculum Vitae and a Cover letter addressing the key selection criteria provided in the position description. **Further Information** Applicants requiring adjustments can contact the nominated contact person. **Applications close** 11:59pm on 20/06/2025.