Customer Support Advisor

1 day ago


Melbourne City Centre, Australia Department of Education Full time

**About the Division**

Victorian Child Information Sharing Division sits within ECE group. The division leads Victoria's Child Information Sharing reforms, including the Child Information Sharing Scheme and Child Link, to promote child wellbeing and safety. The division contributes to implementation and change management activities for the early childhood system reforms, including measuring attendance of children at kindergarten to support the roll-out of the Best Start, Best Life Reforms.

**About the Role**

The Customer Support Advisor (Project Officer) contributes towards an effective service support function. The incumbent engages stakeholders to deliver exceptional customer assistance, providing timely support and offering high-quality service solutions to resolve inquires effectively.

The Customer Support Advisor provides project management, enquiry line and learning management support, presentation preparation and administrative support services for the implementation of the Victorian Government's Child Information Sharing Reforms. To be successful in one of these roles you will have strong stakeholder management skills, communications skills and project management experience.

Key areas of focus include a number of the following:

- preparing regular project reporting documentation and communications
- keeping accurate records of key decisions/advice and project tracking
- stakeholder management, planning and coordination
- provision of support to stakeholder and communications engagement activities
- coordination and input to briefs and papers for relevant governance meetings and ministerial briefs
- data collection and reporting relating to stakeholder engagement activities
- support of the Learning Management System and e-learning modules
- responding to stakeholder queries across the Victorian Government Information Sharing Enquiry Line platforms
- support the Manager with any other tasks as required.

The position will also work collaboratively across teams in the Stakeholders, Implementation and Training Branch and with teams in other Branches in the Victorian Child Information Sharing Division and the broader Department to ensure work is aligned and to create a positive and productive work culture.

This role does not have any direct reports.

**Further Information**

For more details regarding this position please see attached position descriptions.

Applicants requiring adjustments can contact the nominated contact person

**Applications close 11:59pm on Thursday 22 May 2025.



  • Melbourne City Centre, Australia HAYS Full time

    Fantastic entry level banking role, Join NAB today! **NAB** **Customer Service Advisor - 12 months Assignment** **L**ocation - 153 Parramatta square, Parramatta + Hybrid (if the lead deems competent only)** Come work for NAB whose employee's thrive when achieving great results for the customer, the brand and themselves. A diverse and inclusive workplace...


  • Melbourne City Centre, Australia HAYS Full time

    NAB Customer Service Advisor NAB creates employees who will go above and beyond to achieve great results for the customer, the company and themselves. A diverse and inclusive workplace works better for everyone, and when you work at NAB, you’ll experience the benefits first-hand. - We grow leaders who inspire and energise their teams. - You can define...

  • Technology Advisor

    1 week ago


    Melbourne City Centre, Australia Department of Education Full time

    **Multiple Positions | VPS4 Fixed Term - Full Time until 30th June 2027|** **About the Department** The department provides a wide range of learning and development support and services. The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important...

  • Advisor

    1 week ago


    Melbourne City Centre, Australia Department of Families, Fairness and Housing Full time

    **THE ROLE** Working within the high-performing and collaborative Office of the Secretary team, the Advisor provides high quality advice and support to the Secretary on a range of issues. The Advisor brings critical thinking skills, analysis and the ability to test assumptions to their work, and is able to operate with discretion, diplomacy and clarity. The...

  • Advisor

    7 days ago


    Melbourne City Centre, Australia Department of Jobs, Skills, Industry and Regions Full time

    **Advisor** - _Salary: $113,022 - $136,747 (Plus Superannuation)_ - _Fixed term role: Until 30 June 2027_ - _Usual hours of work: Full time (flexibility may be available)_ - _Usual work location: 121 Exhibition Street, Melbourne (flexibility may be available)_ **The Role** The Advisor plays a vital role in the Office of the Deputy Secretary, providing high...


  • Melbourne City Centre, Australia NAB Full time

    Guest Services Advisor - Job number: 801951 - Primary position location: VIC- Melbourne CBD - Category: Administration & Office Support - Work type: Fixed term Full time - Work type: Permanent Full time - Closing at: Aug 6 2025 - 23:55 AEST **Favourite** As a Guest Services Advisor, you will support the delivery of exceptional workplace experiences and...


  • Melbourne City Centre, Australia The Just Group Full time

    Job no: 806523 Work type: Full time **Location**: Melbourne - Central Categories: Human Resources About the Just Group Our journey began in 1970 with the opening of our first Just Jeans store on Melbourne's iconic Chapel Street. Over the years, The Just Group has grown to encompass some of Australia's most beloved brands, Just Jeans, Portmans, Jacqui E,...

  • Customer Advisor

    3 weeks ago


    Lismore City Council, Australia NAB Full time

    Join to apply for the Customer Advisor - Ballina, NSW role at NABBranch Customer Advisor – Banking – BallinaAre empowered to make a positive difference for customers and communitiesGiven the opportunity to learn, grow and achieve.Deliver a seamless, consistent, and tailored customer experience every dayOur people are customer obsessed. They prioritise...

  • Risk Advisor

    1 week ago


    Melbourne City Centre, Australia Chandler Macleod Full time

    Risk Advisor Location: Melbourne CBD Travel Requirements: Fortnightly travel to Ballarat Classification: 6.1 Position Purpose: Reporting into the Manager Service Assurance, the Risk Advisor will provide trusted expert advice and support to business areas to maintain a current view of their risks and risk treatments and to drive the adoption of a positive...

  • HR Advisor

    2 weeks ago


    Melbourne City Centre, Australia Parliament of Victoria Full time

    Parliament of Victoria - Department of Parliamentary Services At the Parliament, our culture is focussed on delivering innovative, professional and apolitical services to support our elected representatives and the democratic process. We are looking for an HR Advisor to work in our newly created Talent & Transformation stream. You will be passionate about...