Customer Services Assoc

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

We are PCI.

Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

Raise Sales Order within System (IP register /JD Edwards) and prepare any

additional paperwork e.g. Pro-forma / Customs invoice, import license, QP

(Qualified Person) certificate, Certificate of analysis or M.S.D.S. (Material Safety

Data Sheet), etc.

Book courier as required for all Sales Orders.

Liaise with couriers and escalate any delays identified to appropriate personnel

Liaise with Project Management directly on a daily basis to provide shipping

information, AWB (Air Waybill), etc. and answer queries

Conduct second check for order documentation raised by colleagues prior to

dispatching paperwork to the Warehouse Dispatch team.

Liaise with Operations Co-ordinator, Warehouse and Project Management on a

daily basis to prioritise urgent dispatches or urgent order requirements.

Raise Sales Order within System (IP register /JD Edwards) for any non-clinical

logistic requirements as standard.

Cover Order Processing colleagues whilst on leave or absent.

Support the Sales Administrator with management of the Proof of Delivery inbox

and updating IRT shipping system(s)

To remain compliant and fully trained in all order types.

Full compliance with PCI’s Health and Safety standards.

Delivering exceptional customer service to both internal & external stakeholders,

Participate in warehouse audits conducted by PCI Clients and authorities.

including TGA and DPCS audits

Identifying transport solutions for our customers’ ad-hoc pickup/delivery

requirements

Assuming ownership & accountability for each customer requests

Co-ordinating timely daily & ad-hoc pickups

Multi-platform database management

Admin tasks as directed

SECTION SEVEN Qualifications, Experience & Behavioural Competencies

The mandatory qualifications & experience:
Excellent Verbal & Written communication skills

Attention to detail

Reliability & ability to be able to work autonomously

Excellent computer skills

The desired qualifications & experience:
Experience with using an ERP Inventory System desirable but not essential.

Order processing experience is desirable

The behavioural competencies required for this position:
High level of professionalism, ethics, quality of work,

communication and responsiveness at all times

Positive, ‘can-do’ attitude, embraces and ‘lives’ PCI’s Vision and Values

Analytical thinker and solution finder/problem solver

Attention to detail

JOB DESCRIPTION Page 3 of 3

Collaborative, team player

Trusting and trustworthy

Conscientious and diligent

Positive, embraces and responsive to change

SECTION EIGHT Working Relationships (please specify who this role interacts

with)

The position will report to the Head of Logistics and will work closely with the Clinical Trials

Warehouse Operators, Project Manager and Quality Department to develop and maintain the

Warehouse operations. Externally may work with Sponsors, Couriers, Clinical Sites,

Suppliers and Contractors (e.g waste disposal) to ensure PCI warehouse and distribution

services are conducted in accordance with PCI/client procedures and are conducted

professionally.

SECTION NINE Specific Physical, Psychological etc. Role & Work Environment

Requirements/Considerations

Office and Warehouse based - mix of sedentary and hands-on physicality, i.e, walking,

lifting, packing, processing etc.

Dynamic environment requiring the ability to prioritise and re-prioritise regularly, pivot,

flex etc.

Join us and be part of building the bridge between life changing therapies and patients.

Let’s talk future

Equal Employment Opportunity (EEO) Statement:

- PCI Pharma Services is an Equal _
- Opportunity/Affirmative_
- Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status._