Customer Service Coordinator

7 days ago

Moorabbin, Australia Prestige Inhome Care Full time

Great entry level role for the right person, thorough training provided
- Hybrid work Full Time, Permanent
- Great culture, modern corporate Moorabbin based offices and lots of fun

**About the role**

This role aims to provide a positive customer experience and support delivery of quality care that meets the unique requirement of each client in a manner that is satisfactory to the client and compliant with required quality standards.

**It would suit a strong, customer focussed administrator with a keen interest in learning more about the community services sector.**

Key responsibilities include:

- Provide timely, positive and effective customer service to all disability clients when interacting with them
- Be responsive to all disability client requests for information and/or assistance
- Ensure complete and accurate client files are properly established within information repositories
- Undertake periodic review of internal/external client files and associated information repositories to ensure accuracy and compliance with required standards
- Establish and maintain effective working relationships with all relevant internal and external stakeholders

**About you**
- Well organised; able to work methodically, accurately and neatly
- Strong numeracy skills
- Commitment to providing quality service.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills
- Ability to show initiative and work with mínimal supervision.
- Able to work under pressure and meet deadlines.
- Able to work independently as well as part of a team.
- Respect for staff and client privacy and understanding of confidentiality requirements.
- Sound understanding of client confidentiality and maintaining records
- Knowledge of the NDIS, HCP & VHC sector would be advantageous but not necessary

**What’s in it for you**
- Stunning new corporate head office located in Moorabbin
- Great culture with a CEO who cares about people
- Birthdays are to celebrate A paid day off for your birthday
- Be part of a dedicated, friendly, collegial team.
- Professional development and career opportunities as the business grows
- The opportunity to make a significant impact on a growing team
- Know that through your work you are making a difference in people’s lives
- Work with a growing business with a great reputation in the community and the industry

**About us**
Prestige Inhome Care is a private provider of high-quality home-based care services to vulnerable members of our community. We specialise in providing dedicated nurses and professional carers committed to help people stay in their own home. Our vision is to help people remain in the comfort, security and familiarity of their own home for as long as possible.
***

**HOW TO APPLY

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