Customer Service Officer

2 days ago

Melbourne City Centre, Australia Page Personnel Full time

Newly Created Permanent Role
- $60K - $65K Plus Superannuaiton

**About Our Client**:
Our client is a well-known investment, banking, and brokerage firm who, over the last 10 years have been an expanding name in the marketplace. Through strategic investments and strong leadership decision making our company are now looking to hire a new resource into the Customer Service team. This full-time role opportunity is a great chance to work within an Australian owned company that values teamwork and friendly collaboration.

Reporting to the Customer Service Manager, your main role and responsibilities will include but not limited to:

- Data entry of customer requests and updating the CRM.
- Administration pricing quotes to new and existing clients.
- Assisting with returns, refunds, and payouts to clients.
- Communications internally with all business units.
- Maintaining and building customer relationships through promptly actioning requests.
- General administrative duties and ad-hoc tasks as required.

**The Successful Applicant**:
We are looking for a sociable and persistent Customer Service Officer, who has a shows excellent consistency in their work and really values the customer. To be successful, you will need strong attention to detail and good written and verbal communication skills. This is an inbound role and one that will challenge you on most days, due to the fast-paced nature of the role. You will be required to work Monday - Friday, full-time hours, on-site in the Melbourne office.

**What's on Offer**:
You would be joining an already established team that values, respect, care, and teamwork plus additional benefits of:

- Melbourne CBD Location.
- Full-Time Role, Monday - Friday.
- $60K - $65K Plus Superannuation, Pending Experience.
- Highly Successful & Well-Known Company.

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