Customer Service Officer

3 days ago


Melbourne City Centre, Australia HAYS Full time

Located in Abbotsford | Permanent Position | Great Staff Benefits

**Your new company**
This dynamic & fun privately owned wine distributor services both on and off the premise market. Their main focuses being on fine wine and delivering exceptional customer service. Many offices throughout Australia & New Zealand employing upwards of 200 staff nationally

**Your new role**
In this role you’ll be responsible for being the main point of contact for customers, building relationships both internal and external with stakeholders as you’ll be the key to ensure customers are well looked after.

Key Duties & Responsibilities will include
- Accurately processing of all orders and credits
- Answering calls
- Updating and maintain customer accounts
- Troubleshooting of external and internal customer issues
- Booking couriers

**What you'll need to succeed**
- Being able to work in a fast paced & high-pressure role
- Great Customer Service skills (Hospitality & Retail experience preferred)
- Microsoft Office skills (Excel & Outlook)
- Understanding of wine

**What you'll get in return**
This is a permanent role working with a great team, close to Melbourne CBD. An opportunity to work weekend free. Working a rotating shift pattern with a competitive salary.

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2682210



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