Administration Officer

2 weeks ago

Brisbane, Australia Queensland Health Full time

About the role
Permanent full time opportunity to deliver a seamless patient experience by providing efficient bookings, admissions and reception/ ward services for all patients, as well as to provide efficient utilisation of all services for consultants and clinicians.
About you
- Provide first point of call/frontline administrative support to all patients, families, and visitors to the STARS facility, ensuring tact, diplomacy, and discretion.
- Provide excellent customer service, and communicate clearly and confidently with patients, clinicians, members of the public and facility staff, both in person and over the telephone, answering enquires and providing accurate advice.
- Responsible for updating information systems relating to STARS and assisting patients with check-in, while ensuring data integrity and patient confidentiality by adhering to approved policies, guidelines and workplace processes and procedures.

Health Equity
It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDThis work is licensed under a Creative Commons Attribution 3.0 Australia License.

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