Representative, Client Service

1 week ago

Sydney, Australia The Bank of New York Mellon Corporation Full time

Responds to straightforward client questions on BNY Mellon product features and provides more advanced technical assistance. Investigates errors in client accounts and statements. Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures.
- Reviews daily open items to ensure proper follow-up and closure. Assists junior colleagues in resolving outstanding issues. No direct reports. Provides guidance to less experienced staff. Responsible for the quality and completion of own work.
- High school/secondary school or the equivalent combination of education and experience is required. Bachelors degree preferred.
- 1-2 years of total work experience preferred.
- Experience in financial services preferred

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

**BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.**

**Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

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