Practice Manager

Are you an experienced and motivated Clinic/Practice Manager seeking a rewarding challenge in an incredible industry? If so, we have an exciting opportunity for you to work with an award winning best-in-class cosmetic practice, offering both Cosmetic premium non-surgical treatments, injectables as well as Cosmetic Dentistry clinical, cosmetics. As the Practice/Clinic Manager, you'll lead and develop a diverse team across dental, non-surgical, injectables, and front-of-house departments. Your focus will be on optimising clinic performance, meeting KPIs, and ensuring exceptional client experiences. **Responsibilities**: - ** Leadership and Team Development**: Lead and develop a diverse team across dental, non-surgical, injectables, and front-of-house departments. Conduct monthly 1:1 meetings with team members to provide guidance, support, and track their progress. Be accountable for staff turnover and drive a positive culture within the clinic. - ** Training and Development**: Develop and train staff to ensure they possess the necessary skills and knowledge to deliver outstanding service and results to clients. - ** KPI Management**: Monitor and ensure that the clinic, departments, and individuals are meeting Key Performance Indicators (KPIs) to achieve and exceed set targets. - ** Performance Reviews**: Conduct regular performance reviews with team members to provide feedback, recognize achievements, and identify areas for improvement. - ** Communication with Head Office**: Hold regular meetings with the head office to discuss clinic performance, establish strategies for improvement areas, and share updates on progress. - ** Inventory Management**: Take charge of ordering and inventory management to ensure the clinic is well-stocked with necessary supplies and products. - ** Staff Meetings**:Lead and manage quarterly staff meetings to foster a cohesive and motivated team environment. - ** Rostering**:Handle staff rostering efficiently, ensuring adequate coverage and smooth clinic operations. - ** Continuous Improvement**: Identify opportunities for process optimization and implement initiatives to enhance clinic efficiency and client experience. - ** Financial Oversight**: Monitor the clinic's financial performance, track expenses, and work within budgetary constraints. - ** Compliance**: Ensure the clinic adheres to all relevant industry regulations and standards. As the Practice/Clinic Manager, your role will not only drive the clinic's success but also nurture a positive and harmonious workplace, where staff thrive and clients receive exceptional care and satisfaction. **Selection criteria**: - A passion for cosmetic treatments and the industry - A minimum of 5 years working in staff management, with a preference for cosmetics/dental clinic management - Strong leadership skills with the ability to motivate and drive your team - Fast learner, and motivated to learn different treatments, technologies, and industries as well as quickly adapt to new technologies and software - Proven experience in leading a team that is client-facing and sales focused - Proven communication skills (both verbal and written) to provide exceptional customer service - Confident in answering calls, replying to client queries, and dealing with challenging clients - Confident driving a team, morning huddles, being accountable for clinic, department, and individual performance and the initiatives to come up with ways to improve - A true team player, where you are "in it together" to get the job done - A strong work ethic with a results-driven, proactive approach - A commitment to continued learning and self-improvement - Demonstrated ability to effectively work with a team of treatment providers - Have unlimited working rights in Australia