Duty Manager

**Additional Information**
**Job Number**25017156
**Job Category**Rooms & Guest Services Operations
**Location**Courtyard Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia, 3003
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**JOB SUMMARY**

Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Our associates deliver service that comes from the heart as our passion is to help guests follow theirs. Find Your World at Courtyard by Marriott as a Duty Manager.

**Position Summary**:
Manage day-to-day operations and ensure the quality and standards of the hotel are met

Assist guests arriving and departing the hotel through the check in and departure process

Handle general enquiries whilst providing service excellence through each guest experience

Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties

Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met

Be an expert on the hotel and the surrounding area, know it inside and out to exceed our experienced traveler’s expectations

Build and strengthen relationships with existing and new customers to enable future bookings

Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.

**About You**:
Experience with OPERA property management system or similar

Relevant experience in a similar managerial role

Working rights in Australia

Enthusiastic to escalate your career

Self-motivated, driven and energized in a fast-paced environment

Armed with smart solutions and a can-do attitude

**Our Benefits**:
Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

Opportunity to receive Employee Referral Incentives and get paid for working with your friend

Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.