Associate, Transactional Direct

1 week ago

Melbourne, Australia NAB Full time

Associate, Transactional Direct
- Job number: 797620
- Primary position location: Victoria Street, VIC- Melbourne CBD, VIC, Australia
- Category: Business Banking
- Category: Call Centre/Contact Centre
- Work type: Permanent Full time
- Opening at: Dec 12 2024 at 06:00 AEDT
- Closing at: Dec 18 2024 at 23:55 AEDT

**Favourite**

- We win by doing things the right way, which is by always putting our customers first
- Build your career and develop within a supportive and results driven team
- Be a part of a culture that values your wellbeing and cultivates stronger engagement with flexible working arrangements and social team activities

**In this Associate, Transactional Direct role, you will**
- Receive and make phone calls to attract and retain customers by identifying their Transactional Banking needs and matching them with the right solutions.
- Effectively managing an active sales funnel, including taking next actions/steps and reflecting the correct opportunity status in the sales cycle
- Deliver relationship excellence by having meaningful conversations with Small Business Customers to support them with other banking needs by referring to the right team
- Meet Performance goals set in financials goals, achieve a minimum Customer Experience score of >80% and maintain an opportunity conversion of >45%.
- Proactively manage risk and meet all policy and compliance requirements; adhere to Process and Procedures required and escalate events, or breaches as they are identified

**What you’ll bring**
- Outstanding communication and interpersonal skills suited to a contact centre environment
- Excellent time management skills with proven ability to adhere to schedules to maximise each customer interaction
- Experience in Salesforce/CRM preferred
- Solutions-based experience is advantageous
- Ability to effectively manage conflicting priorities and competing stakeholder expectations
- Ambition and self driven attitude

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB**

LI-DNI

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