Information Support Officer, Information and

2 weeks ago

Brisbane, Australia Education Full time

**About the Department**: The Department of Education (DoE) is committed to giving all children a great start and ensuring Queenslanders have the education and skills they need to contribute to the social, economic and cultural development of Queensland. The department sets the foundations for quality early learning experiences and delivers world class education services.

**About the Role: Responsibilities include**:

- Perform supplier compiance risk assessments of online services using a documented assessment process and pre-defined criteria, report templates, validation process and investigation strategies.
- Contribute to resolution of support requests from school and corporate users by responding to a range of information management matters, investigating issues and developing appropriate customer responses or guidelines based on team processes and communication templates.
- Use effective oral and written communication skills when presenting complex information to technical and non-technical audiences.

**The following knowledge and experience is highly desirable**:

- Knowledge of Queensland Government technology and information management policies and procedures,
- Kowledge and experience in risk assessment processes and privacy and security assessment criteria frameworks or similar,
- Knowledge and experience in school use of online services and the department's resources including the Online Service Risk Review Catalogue
- Knowledge and experience in ServiceNow platform or other service management, workflow automation and support ticketing systems.

**How to Apply**:

- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant previous work history).
- Attach a maximum 1-page response outlining your skills and abilities relevant to the role. You can use the 'your role' section as a guide.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
Salary rate shown is reflective of full-time (1.0 FTE)#LI-PRIORITYThis work is licensed under a Creative Commons Attribution 3.0 Australia License.

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