IT Field Services Technician

13 hours ago

Brisbane, Queensland, Australia EIL Global IT Solutions and Services Full time $60,000 - $120,000 per year

Company Overview

We are EIL Global IT Solutions and Services Pvt Ltd, headquartered in Adelaide, Australia. As a provider of IT services across Asia Pacific and EMEA, we specialize in a vast array of technologies such as desktops, servers, networks, and data center solutions. Our services facilitate the digital transformation of enterprises through professional and managed services, AI-based workforce automation, and blockchain solutions.

Job Overview

The IT Field Services Technician position is a full-time, mid-level role located in Brisbane. The technician will play a crucial role in providing onsite support and troubleshooting, ensuring efficient operation of IT services and solutions for our clients in McKinlay QLD Cannington. The position involves travel and hands-on work within various IT environments.

Qualifications and Skills

  • Excellent onsite support and hands-on troubleshooting skills (Mandatory skill) to address various IT issues efficiently.
  • Proficiency in basic network and audio/video support to maintain and troubleshoot communication systems effectively.
  • Capability in incident handling and coordination with external vendors to ensure timely resolution of technical problems.
  • Experience in IT asset management and site audits, ensuring optimal utilization and compliance with regulations.
  • Strong awareness of safety and compliance to adhere to industry standards and protect information systems.
  • Proficient in providing end user and desktop support, addressing technical issues, and enhancing user experience.
  • Familiarity with multi-function devices (MFD) to manage, troubleshoot, and support office equipment effectively.
  • Excellent communication and interpersonal skills to interact professionally with clients and colleagues.

Roles and Responsibilities

  • Provide expert onsite support to clients in McKinlay QLD Cannington, ensuring smooth IT operations.
  • Troubleshoot and resolve IT issues promptly, minimizing downtime and disruption in services.
  • Coordinate with external vendors for incident handling and problem resolution as necessary.
  • Conduct regular IT asset management and site audits to optimize resource usage and ensure regulatory compliance.
  • Implement and adhere to safety and compliance measures, safeguarding IT infrastructure and data.
  • Offer robust support for end users and desktops, enhancing overall IT efficiency and productivity.
  • Manage, support, and troubleshoot multi-function devices, ensuring they are operational and effective.
  • Document processes, create reports, and provide insight into IT operations for continuous improvement.

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