IT Support Technician

4 days ago


Brisbane, Australia PRA Full time

**$80,000 - $100,000 + Super**:

- **Brisbane/Cleveland based office**:

- **Work from home options**

**About the Company**:
You would be working for a household Australian brand who specialise in the waste management solutions space. Over the years, they have developed a supportive culture, enabling the people who work there to thrive both on a professional & personal level.

They are looking for an IT Support technician to join their team in providing excellent customer service, provide ongoing support and maintenance for their IT users devices, infrastructure, networks & vehicle systems.

They have a hybrid work environment with a mixture of Office & work from home options. Their office is based in Cleveland, Brisbane - so you will need to be able to travel into the office 3 times per week.

**Key Accountabilities**:

- Remote troubleshooting and diagnostics for IT users
- Specialised support for Service Desk requests and incidents
- Installation and support of in-vehicle computer systems
- Troubleshooting for software and hardware issues
- Documentation and coordination with vendors and partners
- Procurement and maintenance of IT equipment
- Occasional travel for on-site support

**Requirements**:

- 2+ years of IT Support or Service Delivery experience
- Excellent customer service skills
- Strong Microsoft environment support experience and knowledge of computer networking fundamentals
- Effective communication and stakeholder management skills
- Ability to prioritise to meet deadlines
- Remote and independent work capability
- Experience with ITSM tools



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