Support Technician

23 hours ago

Brisbane, Queensland, Australia Madison Group Enterprises Full time $60,000 - $90,000 per year

Overview

This role is all about people + problem-solving: you'll combine your AV know-how with your communication skills to deliver fast, friendly, and effective technical support across Australia.

A bit about us

Are you the go-to person friends call when their gear won't work? Do you love unravelling technical mysteries, explaining complex systems in plain English, and helping people get the most out of their tech?

At MadisonAV, we're on the lookout for a Support Technician to join our National Technical Support Team in Murarrie. You'll be the problem-solving powerhouse behind world-class brands like AMX, JBL, Soundcraft, BSS, Yealink, Philips, Netgear Pro and more, making sure our resellers, integrators, and end-users are always supported.

The opportunity

Be the first line of support via phone, email, and ticketing systems.

  • Troubleshoot everything from audio dropouts to video control configuration quirks.
  • Escalate the really tricky stuff to senior technicians or global vendors.
  • Keep support records sharp and tidy in our case management system.
  • Share your knowledge by contributing to guides, FAQs, and documentation.
  • Stay up-to-date with firmware, product releases, and training from our global partners.
  • Occasionally step out from behind the desk for dealer training, trade shows, or webinars.

Bonus points if you:

  • Hold AV/IT certifications or training in installation, networking, or AV engineering.
  • Have programming experience (Netlinx, Python, Java, C++).
  • Are a natural communicator who can turn complex tech into simple steps.
  • Are self-driven, detail-focused, and love learning new tech.

The benefits

  • Work with world-leading AV brands every day.
  • Get full training and opportunities for professional development.
  • Be part of a supportive team culture that values your input.

Ready to become the go-to AV troubleshooter?

What we are looking for

Around 2 years' experience in technical support, AV systems, or as an audio technician.

  • Familiarity with pro AV gear — control systems (AMX), AV over IP, audio processors (BSS, DBX), PA systems (JBL, Crown), mixers (Soundcraft), wireless systems (AKG), and digital signage (Philips, Spinetix).
  • Calm, professional phone manner + strong troubleshooting chops.
  • A solid grasp of signal flow, networking (Ethernet, Wi-Fi, Dante, Bluetooth) and AV system integration.
  • Confident with Windows/macOS and CRM or ticketing platforms.
  • Above all, a passion for solving problems and helping people.

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