Service Coordinator

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

We are looking for a _Service Coordinator _to join the Service Department within our Australian operations. Endress+Hauser Australia is made up of 120 dedicated employees across the country, with our national office located in Artarmon, Sydney, and additional offices in other key locations.

**What is the role about?**
Do you have a passion for organising and coordinating service operations? Do you thrive in a role where you get to interact with both customers and internal teams alike? Are you keen on delivering exceptional customer service while managing all logistics for a highly technical department? If you said yes, this could be the role for you

As a _Service Coordinator _, you will work closely with our team of Service Engineers, customers, and various internal departments to ensure seamless operations. Your role is vital in maintaining the efficiency of both our field service activities and service workshop, ensuring that all services are delivered on time and meet customer expectations.

**Which tasks will you perform?**
- Coordinate the team of Service Engineers for routine maintenance, commissioning, technical support, and breakdown callouts for the Service department.
- Plan and schedule service jobs with customers and Service Engineers.
- Manage the coordination of field service and workshop activities, including ensuring the necessary personnel, tools, parts, and equipment are available for field service work.
- Order products from product centres or third parties as required and create purchase orders.
- Ensure all paperwork for executed service work is collected and processed correctly.
- Close out service orders once the job is completed and all relevant paperwork has been submitted.
- Handle service invoicing upon completion of jobs.
- Manage any issues that arise with scheduling, pricing, or invoicing, and resolve discrepancies or disputes.
- Manage incoming repair devices by preparing quotes, processing orders in SAP, sending reports to customers, and arranging return shipments of repaired equipment.Enter purchase orders relating to Endress+Hauser products

**What do we expect from you?**
- Have previous experience in a similar role within a Service or Sales department.
- Have experience working with dispatching or transportation logistics.
- Ideally, have knowledge of instrumentation and control, but it's not essential.
- Are highly organised with the ability to multi-task and stay on top of deadlines.
- Have excellent attention to detail and a demonstrated ability to follow through on tasks to completion.
- Provide exceptional customer service, both internally and externally.
- Have strong verbal and written communication skills.Are a team player who can collaborate effectively with others across departments.

**What can you expect from us?**
- We offer a competitive salary with commission payments to all employees
- Paid Parental Leave to support you during life’s most important moments.
- Access to an Employee Assistance Program for personal and professional support.
- We prioritize Work-Life Balance, offering flexible working hours and a work-from-home policy.
- We prioritize Employee Well-Being by offering a Wellness Day per annum, along with a Wellness Allowance to support your health and well-being.
- We are a family-owned, highly committed company with a sustainable vision.We promote lifelong learning with versatile training and further education opportunities, internal knowledge transfer, and e-learning.

**How do you apply?**
To apply, we kindly ask you to upload your documents on our career page.