Customer Service

4 days ago

Sydney Western Suburbs, Australia Aston Carter Full time

**Job Snapshot**:
**Location**:

- Greater Western Sydney**Work Type**:

- Contract

**Category**:

- Admin/Customer Service

**Job ID**:

- 536549**Job Summary**:

- 6 Month Contract with strong Views for Permanency
- Located in Bella Vista
- Exciting Opportunity with Training and Career Progression

**The Organisation**
Our client is a market leader in the manufacturing and construction industry and is looking for a Customer Service Officer to join their team

Conveniently located in **Bella Vista**, our client has a vibrant and dynamic environment with a strong team culture. This is a 6-month contract with the intentions of permanency. This business places high importance on training and up-skilling their workforce to equip them with the right skills to succeed and progress in their careers.

**The Opportunity**
The successful applicant will work with our customers via phone calls and online order placement and management. Those with a positive attitude, attention to detail and desire to offer the best service experience, will be best suited to the role.

As a Customer Service Officer, your responsibilities will include:

- Responding to all inbound Call volumes of over 100 per shift.
- Assisting customers with order bookings, changes and cancellations with training provided on delivery time scheduling with order allocation software.
- Liaising with the Operation and Scheduling teams to ensure our customer's requirements are understood and met in a timely manner.
- Providing administrative support for purchase orders and cash sales orders.

**Skills and Experience**
To be successful in this role, the below skills and experience is desired.
- Experience in call centre or senior customer service roles
- Ability to build rapport quickly through strong phone manner.
- High attention to detail with exceptional written and oral skills
- An eagerness to learn new things and grow your knowledge of the construction industry

**Hours of work**
Available to work Monday - Friday 5.30am - 6pm - rotating rosters.
Every second Saturday morning a month, paid at overtime rates. Rotating rosters 5.30am - 2pm

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