Customer Service Assistant

4 days ago

Clayton South, Australia Online Food Co. Full time

**Customer Service Assistant - Meal Delivery Company (Aged Care Support)**:

- Location: Clayton South_
- Hours: Monday to Friday, 10am - 5pm_
- Start Date: As soon as possible_

**About Us**
We’re a growing meal delivery company specialising in fresh, nutritious meals tailored for seniors and NDIS clients across Melbourne. With a strong focus on care, quality, and connection, we proudly support independent living by ensuring our customers receive the meals they love - delivered with reliability and a personal touch.

**About the Role**
We’re looking for a friendly and empathetic Customer Service Assistant to join our team and be the first point of contact for our aged care customers. You’ll be responsible for managing customer inquiries, taking orders, resolving delivery issues, and providing day-to-day support to ensure our clients have a positive experience every time.

This is an ideal role for someone who enjoys meaningful interactions, is patient, and understands the needs of older adults.

**Key Responsibilities**
- Assist customers with placing, modifying, or cancelling orders
- Provide support for delivery-related queries or issues
- Build relationships with regular customers through friendly, consistent service
- Liaise with our kitchen and logistics teams to ensure smooth order fulfilment
- Maintain accurate records in our customer management system

**About You**
- Previous experience in customer service, ideally in a healthcare, aged care or hospitality setting
- Excellent communication skills - warm, clear, and patient
- Strong attention to detail and organisational skills
- Confident using basic computer systems and customer service software
- A team player with a genuine interest in helping others

**What We Offer**
- A supportive and purpose-driven work environment
- The chance to make a real difference in the lives of older Australians
- Stable weekday hours with no weekend work
- Staff discounts on meals

**How to Apply**
If you’re someone who thrives in a people-focused role and wants to be part of a company that cares, we’d love to hear from you

**Job Type**: Casual

Pay: $30.00 - $32.00 per hour

Expected hours: 35 per week

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift

Work Location: In person

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