Customer Service

Job Requisition ID: 5737

Legal Entity: Monash Health

Location:
Clayton, VIC, AU, 3168

Employment Type: Part Time

Posting Date: 9 Sept 2025

Monash Health is a great place to work

Monash Health is Victoria's largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage.

To see first-hand what our colleagues think about working here, take a look at the following short videos:

About Us

Our Customer Service and Admissions team at Monash Childrens Hospital (MCH) is now looking for professional, empathetic and motivated individuals to join us at the Admissions office situated at the Lagoon Ward Reception.

About the Role

We are recruiting for a permanent, part time role, working approximately seven shifts (39.0 hours) per fortnight at Monash Childrens Hospital (MCH).

The part time shifts you'd be working on a regular basis are likely to be:

Week 1 of the fortnight:

Monday: 7:00am – 11:30am

Tuesday: 7:00am – 11:30am

Wednesday: 6:30am – 2:00pm

Friday: 6:30am – 2:00pm

Week 2 of the fortnight:

Monday: 7:00am – 11:30am

Tuesday: 7:00am – 11:30am

Wednesday: 6:30am – 2:00pm

Working as part of a dedicated team, you'd receive your roster for work at least two weeks in advance, to help you plan your time and accommodate any other commitments you have. In addition, you'd have to opportunity to pick up additional shifts in the Monash Health network when colleagues take periods of significant leave or when we need your support with covering other absences.

Our Admissions Department at MCH is open five days a week to enable us to meet the healthcare needs of the community we serve. Our shifts currently have varying start and finish times (largely between 6.30am and 8:00- 9pm) and may change from time to time as our services further develop and grow. This role is particularly important as it is usually the first point of contact for people entering the hospital and sets the tone for their experience with us.

In addition to providing a warm, welcoming greeting to people approaching you at reception, your key responsibilities would also include:

• Providing an equally high standard of customer service to people you interact with face to face and over the phone.
• Utilising a number of software systems to support your work and assist consumers
• Ensuring timely, complete and accurate entry of data and details when admitting and updating patient details into a range of systems.

We use iPM as our Patient administration system, Electronic Medical Record (EMR), Scanned Medical Records (SMR) and may be asked to undertake other related administrative duties.

About You/ What You Need

We are a caring, patient-focused team, working in a busy, varied environment every day. We're looking for someone who shares our patient-focused outlook and who is motivated to apply their strong administration and customer service skills to a dynamic workplace. To be considered, we'll look for you to demonstrate these attributes:

• Excellent communication skills, including demonstrated listening skills, and sensitivity to the feelings of others
• Strong office administration skills and an ability to rapidly grasp the challenges of a busy workplace where multi-tasking is a must
• Passion for performing your work to a consistently high standard
• Ability to prioritise tasks as circumstances change, so that critical and/or urgent tasks are completed on time
• Aptitude for learning new systems and processes quickly

Flexibility to accommodate shift work and ability to work at other Monash Health sites if needed is essential.

Previous experience working in healthcare administration, with an understanding of medical terminology such as iPM, SMR and EMR systems will be highly regarded.

If you don't have a healthcare background, but can demonstrate the following, please let us know:

• proven success working in a busy office administration role
• excellent customer service and communication skills; and an aptitude and passion for learning new systems and processes

For a confidential discussion and to explore the opportunity further,please call Lisa Gelberidis on

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the 'Application Guide'

Applications will be screened upon receipt and selection activity may commence prior to the closing date.

Applications close: 16 September, 2025