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Customer Service
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About Us
RF (Reflective Fabrications) is a Melbourne-based manufacturer of high-visibility safety gear, signage, and reflective products — trusted by emergency services, government, and frontline industries.
We're growing fast and need someone who can keep our admin and customer service engine running smoothly.
The Role
We're looking for a confident, organised, and reliable team member to help us stay on top of a high volume of enquiries, calls, and day-to-day operations.
You'll be the first point of contact for customer queries, job bookings, and admin tasks that keep production moving. Your voice will be the one our customers hear, and you'll be key to keeping them informed and coming back.
Key Responsibilities
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Answer and triage inbound calls and emails
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Manage customer enquiries, orders, and follow-ups
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Raise quotes and enter job details into our order system
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Track production and communicate delivery timelines
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Support the team with general admin and task management
What You'll Need
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Strong phone and communication skills
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Good attention to detail, you'll be dealing with custom jobs and tight specs
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Experience in a customer service or admin role (ideally in B2B, trade, or manufacturing)
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Confidence using digital tools (email, CRM, inventory systems — training provided)
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Can-do attitude and willingness to take ownership
What We Offer
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A full-time role with long-term opportunity
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Supportive team culture with a "no BS" work ethic
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On-site role with parking available
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Work with a business that values local manufacturing and real service
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Salary aligned with Clerks – Private Sector Award Level 3 + Super (with room to grow)
