Servicenow Administrator

1 week ago

Brisbane, Australia Hudson Australia Full time

**The Organisation**: Water distribution utility owned by five shareholding councils (Brisbane City Council, Ipswich City Council, Lockyer Valley Regional Council, Scenic Rim Regional Council and Somerset Regional Council). An asset base of $6 billion and services a population of 1.5 million residents and over 31,000 commercial customers, across a geographical area that stretches from the Queensland/NSW border, west to Gatton, north to Kilcoy and east to Moreton. **Overview**: - Permanent Role or 6 Month Contract - Hybrid Model - Market Rates - ServiceNow Go-Live Project **Reason for Role**: - Moving away from their10-year relationship with Fujitsu to bring their Service Delivery model in house and to consolidate the split model between the services - First instance of ServiceNow and are currently using iService through Fujitsu - They will have a team that can handle walk ups, manage the service desk, and ticket work, plus go out to their "regional" sites to support their mobile and remote workers - This will increase their customer (staff) satisfaction and speed up resolutions **Core Competencies**: - Proven experience with ServiceNow Administration - Group and user management, guidance for enquiries and building basic reports or data important/transformations - Instance patching, upgrades, hardening and health monitoring - Clones and non-production instances - Logging and tracking HI cases and engaging with SN engineers - Working with Implementation partners - Catalogue design, creation of items and guides - Able to build complex workflows, server, and client-side scripting - Dashboard creation - Worked across ServiceNow modules like ITSM, GRC, Flow Designer, Knowledge Management etc **Desirable**: - Managed go-live of a new instance and/or experience in enterprise creation for groups such as Finance, HR etc - ServiceNow Admin Certification and/or other studies underway (eg self-learning) would be highly regarded - Experience as a Level 1-2 Service Delivery Analyst for when SN work slows down or between enterprise launches - Driver's license **What's great**: - First 6-12 months working hand in glove with the project team delivering ServiceNow then move into a joint role. - Hybrid model. 2 days in office on the tech bar (handles walk ups), 2 days at home working the service desk, 1 day out to their "elbow" sites - Upskilling across all aspects of the service delivery model - Brand new team and opportunity to set the team culture moving forward - Clear career progression - Face-to-face and onsite interaction taking you further than just SN Admin **Benefits**: The organisation classifies itself as a community not a just a company - a highly relationship-built organisation New office go-live end of February - Fortitude Valley Generous leave provisions including: - An additional five days of personal / carer's leave per annum - Paid parental leave and superannuation on paid parental leave - Ability to purchase additional leave Study assistance - Career breaks

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