Service Coordinator: Full Time

Built as Frigair in 1993, Frigcorp was built on the belief that people deserved the best and highest quality of Air Conditioning and Refrigeration services. Frigcorp has since grown into a respected industry leader who specialise in the design, installation and servicing of air conditioning systems Australia & New Zealand wide. Frigcorp is a family owned and operated business that puts the needs of its staff at the forefront of its operations.

Through our can-do attitude and fostering of good customer relationships, our services have expanded to cover complete property management solutions intended to meet all facility needs of our clients, these services include electrical, electronic security and building management systems (BMS) to name a few. Through hard work and a fantastic team of employees we have become key players in the construction and facilities management industry.

With over 1000 facilities across Australia & New Zealand, we implement the best practices and instil the best work ethic in our employees to not only serve our already impressive client list but to expand our influence and further better the lives of the Frigcorp family - clientele and employees alike.

So if you wish to not only add years of experience to your employment background, but also are looking for a dynamic and challenging work environment where your skill set is used to its full potential, Frigcorp is the family to turn to. Because we do more than teach, we provide support and guidance that will take your career to the next level.

As a Service Coordinator, you will ensure the smooth running of the service office and assist technicians in their field duties. Furthermore, should aim to improve company administration procedures and day-to-day operations.

This role requires working closely with field technicians and the office team in order to effectively schedule and allocate work. Strong communication and organisational skills in a fast paced environment are key skills required in order to liaise with a range of suppliers, customers and employees.

The role would suit someone continuing their career or someone looking to re-enter the workforce.

If you are hard-working, talented and passionate then we want to hear from you Get in touch with us today

**Skills and Experience**:
Applicants must meet/have the following:

- Ability to work in a team
- Moderate level of computer proficiency (Microsoft processor)
- Willingness to learn new processes and embrace different tasks as required
- Strong verbal and written English
- Excellent communication skills
- Great Customer Service Skills

**Education**:
High school or equivalent

**Perks and Benefits**
- Opportunity to advance career with advanced TAFE courses and training
- Long term, stable employment
- Professional team with full support

**Duties and Responsibilities**

As a Service Coordinator, some of your responsibilities will include:

- Coordinating and scheduling incoming work with customers, suppliers and field technicians
- Performing clerical duties, including, but not limited to, mailing and filing correspondence, placing orders, and answering calls
- Interaction with clients, visitors, and vendors
- Sorting and distributing incoming mail
- Arranging meetings by reserving rooms and managing refreshments
- Photocopies, scans, and files appropriate documents
- Edits documents for accuracy
- Maintains accurate records and enters data
- Assists with organising events when necessary
- Conducts research and compiles data for necessary reports
- Signs for delivered packages and distributes them to the appropriate recipient
- Interacts and performs tasks set by management
- Assists in setting up new client accounts
- Assist in accounts receivable duties
- Reception duties as required
- Programming of systems and data entry as required
- Answers customer questions and confirms customer orders
- Engages in educational opportunities as needed
- Performs additional duties when required, including drafting brochures and organising the filing system
- Assist in content development and generation duties as directed

**Work Hours**:
A “normal” working week consists of 38 hours. Reasonable overtime is an expectation along with flexible hours arising due to earlier/later start times depending on office requirements.

Start Time - 0830
Finish Time - 1730