Guest Service Agent

2 weeks ago

Melbourne, Australia Song Properties Pty Ltd Full time

**Who we are**

CLLIX Apartments & Hotels manages approximately 3,000 self-contained and contemporary strata-titled apartments. CLLIX currently has an extensive portfolio across Queensland, Victoria and Adelaide with more growth set to occur in 2024 and beyond.

CLLIX Apartments & Hotels provides modern and contemporary self-contained apartments across Australia. Providing service excellence is our priority, ensuring our guests and residents alike receive a positive experience. 

**We are an Equal Opportunity Employer**, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers, and Indigenous Australians to our team. When you join CLLIX Apartments and Hotels, we value your unique contribution.
- **Guest Services & Communication**:

- Greet, assist, and engage with guests, residents, and staff across all properties, ensuring a welcoming and positive experience.
- Address guest requests, provide recommendations, upsell services, and ensure their needs are met promptly, aiming for 100% satisfaction.
- Proactively share guest feedback with management, identifying areas for improvement.
- As a roving guest service agent, this role will involve working across three different properties of the company within Melbourne’s CBD, providing flexible support across departments when necessary.
- **Concierge & Resident Support**:

- Assist residents with concierge-style services, such as arranging parcel deliveries, booking common area reservations, coordinating repairs, and organising building events.
- Ensure a high standard of service is maintained to enhance the resident experience.
- **Security & Safety**:

- Monitor the premises to ensure the safety and security of guests, residents, staff, and property, conducting regular security rounds.
- Respond promptly to emergencies and be well-versed in emergency protocols, including fire safety and medical situations.
- **Room Inspections & Maintenance**:

- Conduct room inspections to ensure they are in optimal condition, addressing any housekeeping or maintenance needs swiftly.
- Report maintenance issues and follow up to ensure timely resolution.
- **Payment Handling & Reporting**:

- Process payments accurately, including credit card transactions, and maintain up-to-date financial records.
- Document guest interactions, incidents, and maintenance concerns, ensuring seamless communication to the morning shift for continuity of service.

**Desired Skills and Experience**:

- 6 Months' experience as a Guest Service Agent or receptionist in a hotel is desirable but not essential.
- Exceptional customer service skills, communication, and time management skills
- A friendly and outgoing personality
- Proven ability to work unsupervised.
- Flexibility to work weekends and evening shifts including public holidays.

Pay: From $63,856.00 per year

Work Authorisation:

- Australia (required)

Work Location: In person

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