Vendor Manager

It’s a fun, challenging gig. The kind where you’ll meet inspiring people, learn about things you may never knew existed, and go home each day feeling like you’ve done something good. We support and respect one another, so everyone — no matter how long you’ve been here — is given room to speak up and share ideas.

Vendor Manager - Language Services

Melbourne

Language Services
- City- Melbourne- Department- Language Services- Job DescriptionAre you passionate about managing networks, building strong relationships, and maintaining high standards in language services? CultureVerse is looking for a committed and growth-oriented Vendor Manager to join our team.
- About the roleCultureVerse, Think HQ's multicultural arm, is seeking a skilled Vendor Manager to join our team.

In this role, you’ll be responsible for recruiting, onboarding, and supporting our network of translation suppliers, while also overseeing quality standards and ISO 17100 compliance. If you’re detail-oriented, proactive, and have a knack for relationship building, we’d love to hear from you

**In this role you will**:Manage and Grow Our Translator Network**
- Recruit translators (vendors) for specific language pairs or as domain specialists, negotiate conditions of work, and help establish contractual relationships.
- Facilitate a smooth onboarding process for new translators, including setting up invoicing, reporting, job submission and approval systems. Assess the quality of translators' work, issue test translations to assess competencies, and ensure fulfilment of contractual obligations.
- Ensure the translator contact database is regularly updated and maintained.

**Quality Management & Continuous Improvement**
- Assign and assess test translations to ensure high-quality standards are met.
- Monitor the quality of translators' work, their availability, and capacity.
- Provide feedback and support to translators to maintain high-quality output.

**Relationship Management**
- Build and maintain strong relationships with freelance translators.
- Act as an intermediary between freelance translators and internal teams, ensuring smooth communication and cooperation.
- Address translators' needs and concerns to foster a positive working relationship.

**Coordinating Professional Development Events & Opportunities**
- Organise professional development events and activities for translators, such as webinars, training sessions, and in-person events.
- Provide resources and opportunities that support translators' skills and, where possible, contribute towards their NAATI recertification.
- Facilitate ongoing professional growth and maintain engagement within the translator community.

**Compliance Management**
- Maintain a register of each translator's NAATI certifications.
- Maintain records of each translator’s curriculum vitae and qualifications.
- Monitor certification expiration dates and ensure timely renewal.
- Verify and update certification records in the database regularly.
- Ensure that all translation projects follow the required ISO 17100:2015 workflows, including assigning qualified translators and reviewers and verifying that all documentation meets ISO standards.
- Regularly update the ISO Framework Manual as a dynamic document, incorporating necessary changes to procedures, vendor qualifications, and project records to maintain audit readiness.
- Organise periodic training or refresher sessions for the team on ISO 17100 workflows and compliance requirements.
- Collect feedback on ISO compliance from the team, flagging any deviations and implementing corrective actions to uphold certification standards.
- About you- You have a dedication to cultural awareness, inclusivity and inclusive communication
- You have a strong quality focus and are able to do precise, accurate work under pressure.
- You have excellent organisational skills and proven abilities in project management.
- You are able to manage several projects simultaneously and respond to changes in work priorities and/or project schedules in a flexible and responsive manner.
- You are familiar with, or interest in learning more about quality standards (specifically ISO 17100 compliance).
- You have excellent communication skills.
- Experience working in a translation/localisation agency environment is highly advantageous
- Don’t worry if you don’t tick every requirement on this list - our priority is a talented and motivated individual with a positive attitude and who is willing to learn, grow and collaborate. We’re looking for someone who is a great fit for our team in values and personality._