Duty Manager

4 days ago

Melbourne, Australia Holiday Inn Express Melbourne Southbank Full time

**Description**:
Pro-invest Hotels are a trusted partner to some of the world’s most recognised hotel brands, as a franchisee, ranging from mid-scale through to full service and lifestyle hotels, such as Kimpton, Holiday Inn Express, voco, Hotel Indigo and Sebel.

At Holiday Inn Express® our purpose is to provide simple, smart travel. That's where you come in. Part of IHG Hotels and Resorts Holiday Inn Express® Melbourne Southbank, has 345 rooms.

We are looking for a Duty Manager to deliver our Service Style, Mission Made Easy, which is built upon three Service Behaviours that drive everything we do:

- Be Ready we know our guests want a smooth and hassle-free stay, one that doesn’t break their flow. We are here to help them do this in simpler, smarter ways. Keeping one step ahead so we’re always ready.
- Be Engaging our guests are more than a reservation, they deserve our care and attention. Which means real connections from real people, smart, warm, and purposeful.
- Be On It We know what matters. If any issues arise, we get right on it and resolve them quickly. We look for opportunities to help our guests and we take them, the more we do this, the more they come back.

The Role

We're looking for a Duty Manager, someone smart and considerate - a problem solving genius that takes pride in creating and delivering great customer experiences. Working with the Hotel Manager, you'll lead the team to success, rolling up your sleeves and working side by side to deliver a superior product. You'll take responsibility for compliance and quality, including the satisfaction of both our guests and staff - ensuring brand and company standards are maintained.

About you
- Proven experience within a similar role or capacity
- Strong Leadership skills in managing teams to drive for results
- Ability to communicate effectively in spoken and written form
- Professional and personable, with a can-do attitude.
- You're pre-equipped with sound judgement, even under pressure - you'll have a heap of responsibility right off the bat
- You make calm, collected decisions - even when the clock is ticking
- You will be required to hold or obtain a First Aid certificate and a VIC RSA Certificate

If this sounds exciting and a perfect move for you, then we would love to hear from you.

This is a highly rewarding and exciting role, offering great career potential and the opportunity to work with a dynamic team of industry professionals and an amazing well-established global brand.

**Role Type**:

- In-house - Permanent - Full-time - Associate

**Company Overview**:

- At Holiday Inn Express® our purpose is to provide simple, smart travel. That’s where you come in. When you're part of the Holiday Inn Express® brand you're more than just a job title. We look for people who are welcoming and smart; people who can focus on the things that really matter to our guests and get them right every time.

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