Medical Receptionist

7 days ago

Hawthorn East, Australia Vic Medical and Allied Health Pty Ltd Full time

We are a leading healthcare services provider operating out of Melbourne’s northern and eastern growth corridor.

Our professional staff deliver a wide variety of clinical, community health and wellbeing services.

We are searching for enthusiastic Medical Receptionists to join our team in our clinic located in Hawthorn.
- Knowledge in working with Best Practice software.
- Professional presentation and communication skills.
- Demonstrate ability to prioritize and organize, with attention to detail.
- Be able to troubleshoot operational issues.
- Have a calm and professional demeanour.
- Be well-presented, friendly, courteous and obliging at all times.
- Exceptional leadership skills.
- Effectively communicate with Doctors from various ethnic backgrounds.

**Key Responsibilities.**
- Greet patients and other callers at the practice in a courteous and efficient manner.
- To answer the telephone promptly and courteously.
- To make appointments for patients following set procedures.
- Liaise with doctors, other health professionals and staff.
- Attend to account queries if possible or refer problem to the Practice Manager.
- Liaise with referring doctors, hospital staff, pharmacists in a professional manner
- Readily deal with emergencies when necessary, following set procedures.
- To exercise confidentiality regarding patient care and all aspects of the practice.
- Maintain reception area in a tidy and welcoming manner.
- Ensure Registration, Health Summaries, Patient Information sheets, New Patient Packs and information displays are correct and current and enough in supply.
- Scanning and/or filing patient correspondence, results etc.
- Have a vigilant attitude to accuracy, being prepared to double check as necessary.
- Work cooperatively and independently.

**Desirable Attributes**:

- Basic knowledge of MS Word and Excel.
- Knowledge of Best Practice software.
- Minimum of one year’s experience in Receptionist/ Senior Receptionist/secretarial role.
- CPR/Triage training and/or experience.
- Experience with specific social groups serviced by practice, such as adolescents, aged care, migrant or refuge groups, aboriginals & Torres Straight islanders, etc.
- Training and/or experience in management of emergencies, handling complaints, Medicare & health funds, basic infection control, safe handling & disposal of medical waste etc.

Thank you for your interest in this position.

**Salary**: From $60,000.00 per year

**Benefits**:

- Employee mentoring program
- Professional development assistance

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Hawthorn East, VIC 3123: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Best Practice Software: 1 year (required)
- Medical Centre: 1 year (required)

Work Authorisation:

- Australia (required)

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