Medical Receptionist

**Full Time Medical Receptionist**
- Utilise your customer service skills to upskill to a Medical Receptionist
- East Melbourne location - Urology private practice - Parking - Genie
- Bright light modern office - Amazing opportunity to join a Surgical Practice

Do you pride yourself in your Customer Service skills? Do you just love helping people? Are you engaging, vibrant and have a can-do attitude with a great telephone manner? Then read on.

Do you thrive on following processes/procedures? Then we want to hear from you. This is a fantastic opportunity to join a private specialty medical practice in a Medical Receptionist role. Prior experience in a specialty medical practice is NOT a requirement (customer service, administration experience, GP experience and Allied Health experience is welcomed) Along with your blue-chip customer service skills, experience and can-do attitude.

**About Us**
We are a renowned Urology Practice, who are known for our outstanding customer service and patient care. We have two surgeons, and to say they are amazing and so lovely would be such an understatement. Along with our Practice Manager (who you will report to) and Medical Secretary we have a team that cannot be overstated, it is just missing one element - you The vibe and atmosphere within the practice is professional along with caring and supportive. Plus included parking in this area of East Melbourne is a bonus

**About You**

You have come from a strong customer service background, and have a strong work ethic, you love to learn and upskill and want to go on to have a fantastic and rewarding career in the medical industry. You will be our true “Director of First Impressions” warmly welcoming patients at our front desk to support patient flow through the Practice. We want you to wow our patients with your empathy, compassion, professionalism (verbal, written and presentation). We want you to assist us to make a difference in the patient’s lives, during such a stressful time.
- Experience in excelling at customer service in any industry (this cannot be overstated).
- Excellent communication skills with a positive and friendly manner and can-do attitude
- Professional appearance and demeanour whether in writing, in person and on the phone
- Experience using multiple types of software and the willingness to learn more
- IT savvy - your IT skills are your pride and joy
- Ability to work independently with initiative and also love being part of our fabulous team
- Ability to work well under pressure and to multi-task in a busy environment and open to direction to ensure the smooth running of the Practice
- Constantly takes pride in their work and productivity, who loves to assist and is flexible in times of demand.

**Responsibilities will include**:

- Welcoming patients into the practice in an efficient, friendly and courteous manner
- Delivering exceptional customer service at all times
- Scheduling and managing patient appointments and assisting with consultation sessions including invoicing and receipting
- Collecting and entering patient details including uploading referrals and reports
- Answering phone calls and enquiries in a professional and friendly manner
- Performing general administrative duties and ad-hoc duties as required for the Surgeon and the Practice Manager

Ongoing professional development will be encouraged, and you will have the pleasure of working with and supporting highly regarded and professional Urological Surgeons who are recognised leaders in their field.

Appropriate remuneration based on skills and experience.

**Hours**: Monday to Friday 8:30am till 5:00pm (flexible with hours and days, late start or early finish considered)

If this sounds like a role that matches you, and you have the skills/experience required, we’d love to hear from you. Please upload your resume and cover letter and quote ref: 1025

Please follow us on our page: RecruitmentatRWS to keep up-to-date with our roles.

Pay: $29.00 - $30.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- East Melbourne VIC: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person