Change and Communications Lead

2 days ago

Sydney Inner Suburbs, Australia Suncorp Group Full time

**Lead strategic change across high-impact Home Claims initiatives**:

- **Brisbane (preferred), Sydney or Melbourne CBD location and flexible hybrid working**:

- **Drive transformation aligned to Suncorp’s Claims Value program**:

- **2 year role**

Join our Consumer Insurance team as a Change and Communications Lead, supporting transformation across Home Claims. You’ll design inclusive strategies that build engagement, readiness, and resilience—ensuring successful outcomes for our Claims Value Transformation (CVT) program. Help shape the future of our business by supporting teams through meaningful change. Grow your career in a collaborative environment that values inclusion, flexibility, and purpose.

**What You’ll Do**:

- Develop and deliver inclusive change and communication strategies that support engagement and readiness
- Collaborate with leaders to ensure consistent sponsorship and alignment for transformation efforts
- Lead change management activities that support business readiness and adoption of new ways of working
- Build capability in change and communications across the team to maximise program benefits
- Create communication rhythms and narratives that foster momentum and internal support
- Partner with Delivery Leads and leadership to present transparent Program of Work updates and progress reports.

**What You’ll Bring**:

- Experience in leading change and communications (3+ years), with a focus on inclusive stakeholder engagement
- Ability to build relationships across diverse teams and levels of the organisation
- Familiarity with Agile and Squad methodologies
- Strong communication skills, with experience using digital tools to reach varied audiences.
- Strategic thinking and adaptability, with a proactive approach to risk and change leadership
- Degree or equivalent experience in a business and change management related discipline
- Home Claims experience is desirable.

**What You’ll Enjoy**

Access our award-winning Shine platform - your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
- Hybrid working
- Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
- Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
- Diversity is celebrated through employee resource groups and inclusive policies for all families

At Suncorp, we believe our strength lies in the diversity, talent and passion of our people. We’re committed to creating an inclusive culture where everyone feels valued, connected and supported. We offer flexible work, career development, and opportunities to grow across the organisation.

**Advertised**: 09 Oct 2025 AUS Eastern Daylight Time
**Applications close**: 17 Oct 2025 AUS Eastern Daylight Time

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