Its - Technical Helpdesk

4 days ago

Brisbane, Australia Titan ICT Pty Ltd Full time

**Description**:
About Titan

Titan ICT, established in 2003, is an independent engineering company specialising in Information and Communications Technology (ICT). We focus on the ICT niche, and we are increasing our knowledge base with IT solutions and the latest innovations in the ICT field, to provide leading-edge, tailored technology solutions.

Titan ICT's knowledge covers numerous sectors including mining and resources, transport, communications carriers, utilities, and Government. Titan is a national organisation servicing clients across Australia with offices in Perth, Brisbane, Melbourne, and Sydney.

Our Brisbane office is currently seeking a highly experienced and committed ITS Maintenance Engineer with a Technical Helpdesk background to work on the helpdesk of a large scale Intelligent Transport System.

**Skills & experience required for the position**:

- System maintenance, meeting KPIs and SLAs, and reporting to internal and external stakeholders
- Have worked on a technical helpdesk within a contractual environment.
- Experienced in utilizing MAXIMO or JIRA to manage service requests, track tickets and review preventive and corrective tasks.
- Ability to follow up and track defects, resolution times and solutions with our technical team.
- Demonstrate a technical background in IT systems, Windows server, DB, Networking will be a plus.
- Demonstrated knowledge of traffic management systems will be positive.
- Demonstrated proactive and flexible approach to problem solving.
- A committed approach to learning and developing new skills.
- Strong interpersonal and communication skills.

**How to apply**:
Please include your CV and Covering Letter. Your confidentiality will be maintained.

**Role Type**:

- In-house - Contract - Full-time - Entry level

**Company Overview**:

- Titan ICT, established in 2003, is an independent engineering company specialising in Information and Communications Technology (ICT). We focus on the ICT niche, and we are increasing our knowledge base with IT solutions and the latest innovations in the ICT field, to provide leading-edge, tailored technology solutions. Titan ICT's knowledge covers numerous sectors including mining and resources, transport, communications carriers, utilities, and Government. Titan is a national organisation servicing clients across Australia with offices in Perth, Brisbane, Melbourne, and Sydney.

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