Ict Service Desk Officer

3 days ago

Brisbane, Australia CPL - Choice, Passion, Life Full time

Permanent, Full-time, Brisbane CBD + WFH flexibility
- $75,000pa plus Salary Package up to $15,900 of your salary
- Work for a leading not-for-profit and make a difference to people

**Do your current employers values align with yours?**
**Are you passionate about creating a positive impact?**

Want to make a difference to the lives of people with disabilities? Join CPL; Choice, Passion, Life and be part of an organisation that makes a difference in people’s lives every day.

Joining a compact team, as an ICT Service Officer at our modern head office in Brisbane’s CBD, you’ll be providing first and second level Service Desk support for CPL employees across multiple sites in Queensland, with the role’s main focus being Brisbane.

**What would I be doing?**
- Managing and resolving first and second level ICT support requests.
- Providing technical support for software, hardware, communications and networking equipment.
- Imaging and deploy new ICT assets to staff.
- Contributing to projects.

**What would I need to be considered?**
- Minimum of one years' ICT service desk experience.
- Level 2 Service Desk trouble shooting experience in a Windows/Microsoft environment (Windows 7/8/10, MS Office, print, hardware, AD/Exchange/O365, file servers, etc).
- Current industry certifications; MCP and ITIL (desired)
- Great customer service, communication and interpersonal skills are a must
- Ability to work within an environment where systems are undergoing continual change.
- Commitment to making a difference and continuous improvement.
- Valid and current C class driving license.
- Blue card and NDIS Worker Screen (we can help).

**Why would I choose CPL?**

When you join our team, you can benefit from the following:
Flexible Work: Enjoy a great work-life balance and work around your family commitments, with our flexible work from home options

Tax-Free Savings: Increase your take-home pay by packaging up to $15,900 of your annual salary tax-free.Entertainment Expenses: Use up to $2,650 of your pre-tax income for entertainment expenses, such as meals and holiday accommodation.
- Growth Opportunities: Develop your skills and advance your career through ongoing training and development.
- Employee Assistance Program: Access to free and confidential counselling services for you and your family members.
- Brisbane CBD location, just 5 minutes from Central Station

**Tell me more about the organisation**:
We choose to make a difference for others, because people make all the difference in the world. We are passionate about people. Every day working with CPL is different but always comes back to our vision - A world where all people live an inclusive, passionate, and fulfilling life. This is reflected every day in our culture and through the people we employ.

Our values are a promise. A promise of how we will work with each other and with our clients, make decisions and choose to act.

**Be Here | Connect | Tune In | Grow | Speak Up**

To apply, please submit your CV and a cover letter. For a confidential discussion, please contact Paul Wheeler on, quoting Ref No. 1193646.

CPL is committed to providing a workplace that fosters a culture of respect, understanding and inclusion.

  • Ict Service Desk Technician

    3 days ago

    Brisbane, Australia CPL - Choice, Passion, Life Full time

    Work for an organisation that shares your values. - Passionate about IT and ensuring exceptional service delivery? - Flexible working options available! CPL is a leading provider of disability support services in Queensland and Northern New South Wales. We're on a mission to empower people with disabilities and older Australians to live the life they...

  • Ict - Service Desk Operator

    4 weeks ago

    Brisbane, Queensland, Australia Buscojobs Full time

    About the Role We currently have an opportunity for a Service Desk Operator to join our ICT team in our Townsville Head Office.As the Service Desk Operator your main objective will be providing efficient and effective IT support to Queensland country.You will be responsible for troubleshooting issues and fulfilling requests raised through the ICT service...

  • Ict Service

    3 days ago

    Brisbane, Australia Davidson Group Services Full time

    **Exciting Opportunity in ICT Service & Support!** **Position: ICT Service & Support Officer (6-month Secondment Backfill)** **Location: Tarong Power Station (Nanango, QLD) or Brisbane (Corporate Office)** Join our client, a major player in the utilities sector, and contribute to the success of their ICT team. We are currently seeking a highly skilled and...

  • Service Desk Officer

    5 days ago

    Brisbane, Australia Modis Full time

    12 months contract must have technical knowledge background to work within a dynamic team environment. **Service Desk Officer** - 12-month contract - Customer service experience working in a large Queensland government department - Experience with Ivanti Service Manager Service Desk software or similar Are you an experienced Service Desk Officer with...

  • Service Desk Analyst

    1 day ago

    Brisbane, Australia Technology People Australia Full time

    As the **Service Desk Analyst** you will ensure queries are logged, assessed, and resolved within the given timeframes whilst providing exceptional levels of customer service. **The Role**: - Provide support and solve non-complex problems to minimise system down-time and loss of productivity line with existing service level targets and as per ITIL best...

  • IT Service Desk Officer

    1 day ago

    Brisbane, Australia Plantation Homes Full time

    Free parking & nearby bus way - Development role with genuine potential to drive your career goals - Additional annual leave day, social events and supportive team **About Us** Henley Properties is continuing to lead the way in quality, choice, affordability, and innovation so more people can own the home they want to live in! With a long history of...

  • ICT Officer

    1 week ago

    Brisbane, Queensland, Australia Aboriginal & Torres Strait Islander Legal Service (Qld) Limited Full time $60,000 - $90,000 per year

    About Us:ATSILS QLD LTD is a leading not-for-profit organisation dedicated to delivering comprehensive legal services to Aboriginal and Torres Strait Islander communities across Queensland. Since our inception in 1972, we have grown to operate 24 offices strategically positioned throughout the state, supporting our mission to uphold justice and human rights....

  • Aps 5 Ict Support Officer

    1 day ago

    Brisbane, Australia Department of Veterans' Affairs Full time

    Salary Range: $85,503 - $89,106+ Attractive Superannuation - Contact Officer: Kristen Perkins 0429 969 822 **Duties** - Provision of ICT Onsite Support to DVA staff for ICT equipment including surface pros, laptops, telephones, mobile devices, video conferencing, printers, other IT equipment and support for desk relocation - Provision and support of ICT...

  • ICT Support Officer

    1 week ago

    Brisbane, Queensland, Australia All Hallows' School Full time $50,000 - $80,000 per year

    Part-time, fixed-term position, commencing October 2025.All Hallows' School, a Catholic Mercy school for girls from Years 5–12, seeks to appoint an ICT Support Officer to join our Community.The ICT Support Officer is part of a collaborative team, working under the direction of the Head of ICT Services. The ICT Support Officer will provide organisational...

  • Service Desk Analyst

    3 weeks ago

    Brisbane, Queensland, Australia Queensland Government Full time

    OverviewThe Service Centre provides Tier 1 Information Communication Technology (ICT) services for approved software and hardware in accordance with Managed Operating Environment (MOE) and standard desktop guidelines, and is responsible for troubleshooting and resolving problems with IT equipment and applications involving a combination of technical...