Ict Service Delivery Manager

15 hours ago

Brisbane, Australia Queensland Government Full time

As the ICT Service Delivery Manager, you will play a critical role in managing the delivery, support, and management of a contemporary virtual healthcare delivery platform. This ICT platform plays an important role in the HCC provision of virtual healthcare services to Queenslanders. You will work closely with clinical, technical and vendor teams to ensure that the platform is designed, implemented, and managed in a way that meets business requirements and underpins high-quality service provision. The position is part of the Planning and Performance team and reports to the Director of Planning and Performance, leading a team of up to four direct reports.
What you'll do
Ensure that the service delivery meets or exceeds the agreed-upon service levels, including appropriate management of incidents, problems, and changes, and ensuring that ICT services are delivered in a consistent, reliable, and efficient manner.
Monitor service delivery metrics and identify areas of improvement to enhance the overall service delivery experience.
Collaborate with cross-functional teams to ensure that service delivery processes are streamlined and optimised for efficiency.
Contribute to the implementation and maintenance of technical architectures, ensuring technologies and solutions are scalable, secure, and compliant with relevant standards and regulations.
About you
**We are searching for someone who has**:
5 years of experience in ICT service delivery management (managing IaaS, PaaS, and SaaS solutions) in a healthcare or related industry.
Excellent team management, communication, and stakeholder management skills.
Knowledge of contemporary project management methodologies including PRINCE2, Agile.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.
Competitive salaries
12.75% superannuation
17.5% leave loading
Employee wellbeing
38 hour full time work week
Access to 24/7 confidential employee support providers and counsellors including for immediate family members
Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Professional development
Career progression with more than 300 diverse career pathways and career support to take you further
Access to a variety of programs and initiatives to support training and career growth.
Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager.
Ready to apply?

  • Ict Service Delivery Manager

    3 days ago

    Brisbane, Australia Queensland Health Full time

    The role The ICT Service Delivery Manager will play a critical role in managing the delivery, support, and management of a contemporary online quality management system for Forensic Science Queensland. This ICT platform plays an important role in the provision of timely, world-class, contemporary forensic services to Queenslanders. The position will work...

  • ICT Portfolio Delivery Manager

    2 weeks ago

    Brisbane, Queensland, Australia Randstad Digital Full time $120,000 - $180,000 per year

    ICT Portfolio Delivery Manager - Drive Transformational ChangeAn exciting opportunity has arisen for a highly capable and experienced ICT Portfolio Delivery Manager (PDM) to join a major Australian organisation based in Brisbane. This key role sits within the Organisational Services area, dedicated to driving the successful delivery of a significant...

  • Service Delivery Manager

    4 days ago

    Brisbane, Australia Queensland Fire and Emergency Services Full time

    About us As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events. Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue...

  • Ict Service Delivery Manager

    4 days ago

    Brisbane, Australia Perigon Group Full time

    Ability to develop and implement ICT strategy - Exposure to a wide range of specialist technology - Attractive Salary **The Company** Our client is a global provider of commercial real estate services, offering a broad range of integrated solutions to clients worldwide. With a strong presence in the industry, this company has a reputation for delivering...

  • Manager, Ict Service Operations

    14 hours ago

    Brisbane, Australia Sharp & Carter Full time

    Join the largest Local Government Authority in Australia - Outstanding salary package on offer (CTO, CIO equivalent) - Hybrid working environment **Introduction** Position yourself at the forefront of transformation and change in Australia’s largest Local Government Authority as Manager, ICT Service Operations for Brisbane City Council. This leadership...

  • Service Delivery Manager

    4 days ago

    Brisbane, Queensland, Australia Whizdom Full time $130,000 - $140,000 per year

    Service Delivery Manager About the roleLead ICT service delivery and projects across a growing multi-site health network. Hands-on background essential. $130–140K + super. Brisbane-basedAre you a technically grounded IT leader ready to take the next step in your career?We're working with a growing health organisation to find a Service Delivery Manager who...

  • Ict Manager

    2 days ago

    Brisbane, Australia Hudson Australia Full time

    Queensland Statutory Authority with a large revenue base is looking for an experienced ICT Operations and Service Delivery manager. This is a newly created role reporting into the Chief Technology Officer responsible for the introduction of an outsourced management service environment. Work with the CTO on vendor selection to then manage the SLA's along...

  • Team Leader

    3 days ago

    Brisbane, Australia Queensland Government Full time

    About the Team: Members of our State Wide ICT Service Delivery (SWISD) team value innovation, excellence, collaboration, and empowerment. Our key priorities are supporting the safe and secure ICT environment within Queensland state schools, enabling learning and organisational productivity while fostering equity and excellence in education. Key stakeholders...

  • Ict Delivery Director

    2 weeks ago

    City of Brisbane, Australia IT Alliance Australia Full time

    One of our Federal Government clients is looking for ICT Delivery Director in Brisbane.We are looking for the following Skills/Experience: - Demonstrated experience in delivering significant infrastructure programs, preferably in the health/hospital context. - Demonstrated experience in leading an ambitious procurement and vendor selection process to...

  • Ict Configuration Manager

    1 week ago

    Brisbane, Australia Education Full time

    **About the Team**: The IT Service Management team within the Department of Education's Information & Technologies Branch is a collaborative and dynamic team & is dedicated to implementing and improving IT processes, ensuring the delivery of high-quality services, and supporting the department's vision of an equitable and high-performing education...