Quality Assurance Lead

5 days ago

Melbourne City Centre, Australia Recoveriescorp Full time

**Job no**: 493142
**Work type**: Full-time
**Location**: Melbourne CBD
**Categories**: People, Performance & Culture

As a Quality Assurance Lead you will be responsible for supporting a team of Quality Assurance Officers to identify compliance and quality trends. You will play a key role in providing recommendations to the management team on process enhancements. This includes managing the outcomes of Quality Auditing in order to ensure ongoing delivery of outstanding collection outcomes for our clients.

**In this role, you will;**
- Liaise with operational leaders to communicate quality audit results, including trend analysis
- Coach and supervise the QA Team and create a positive working environment
- Present information to clients and other stakeholders with recommendations
- Use data visualisation and other tools to drive process improvement and optimise performance

**About you;**
- You have recoveries experience and an excellent record of call-quality results
- You have experience leading a small team or are the go-to person for support in your current role
- You have a strong understanding of relevant legislation
- You can confidently liaise with clients and senior stakeholders to present data and recommendations

**What’s in it for you;**

Working at Recoveriescorp, you will have access to employee discounts, income protection insurance, 24/7 EAP support, discounted health insurance + health and wellness initiatives, an annual unplugged day to support your wellbeing and cultural holiday swap to celebrate the days that mean the most to you.

To ensure your development you will have access to learning & development programs. You may also have the opportunity to progress your career into support and leadership roles or other roles across the organisation that suit your desired career path.
- We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant._

**About Recoveriescorp**

Recoveriescorp has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we’re pleased to see our people live this mission everyday

We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.

**Advertised**: 08 Nov 2024 AUS Eastern Daylight Time
**Applications close**: 17 Nov 2024 AUS Eastern Daylight Time

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