Quality Assurance Lead

4 days ago

Melbourne City Centre, Australia Recoveriescorp Full time

**Job no**: 493142
**Work type**: Full-time
**Location**: Melbourne CBD
**Categories**: People, Performance & Culture

As a Quality Assurance Lead you will be responsible for supporting a team of Quality Assurance Officers to identify compliance and quality trends. You will play a key role in providing recommendations to the management team on process enhancements. This includes managing the outcomes of Quality Auditing in order to ensure ongoing delivery of outstanding collection outcomes for our clients.

**In this role, you will;**
- Liaise with operational leaders to communicate quality audit results, including trend analysis
- Coach and supervise the QA Team and create a positive working environment
- Present information to clients and other stakeholders with recommendations
- Use data visualisation and other tools to drive process improvement and optimise performance

**About you;**
- You have recoveries experience and an excellent record of call-quality results
- You have experience leading a small team or are the go-to person for support in your current role
- You have a strong understanding of relevant legislation
- You can confidently liaise with clients and senior stakeholders to present data and recommendations

**What’s in it for you;**

Working at Recoveriescorp, you will have access to employee discounts, income protection insurance, 24/7 EAP support, discounted health insurance + health and wellness initiatives, an annual unplugged day to support your wellbeing and cultural holiday swap to celebrate the days that mean the most to you.

To ensure your development you will have access to learning & development programs. You may also have the opportunity to progress your career into support and leadership roles or other roles across the organisation that suit your desired career path.
- We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant._

**About Recoveriescorp**

Recoveriescorp has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we’re pleased to see our people live this mission everyday

We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.

**Advertised**: 08 Nov 2024 AUS Eastern Daylight Time
**Applications close**: 17 Nov 2024 AUS Eastern Daylight Time

  • Software Quality Assurance Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeQuality Assurance Full time $90,000 - $120,000

    A job that requires software quality assurance and testing.Job OverviewTest and validate software applications to ensure they meet specifications.Develop test plans, execute tests, and identify defects.Analyze defects and create reports to guide problem-solving.Work with cross-functional teams to deliver projects on time.To succeed in this role, you will...

  • Lead Quality Assurance

    2 weeks ago

    Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $90,000 - $120,000 per year

    Lead Quality AssuranceJob number: 802670Primary position location: VIC- Melbourne CBDPrimary position location: VIC- Melbourne innerCategory: Banking & Financial ServicesCategory: Call Centre/Contact CentreWork type: Permanent Full timeClosing at: Sep :55 AESTFavouriteEveryone is given the opportunity to learn, grow and achieveBring your ideas, ambitions,...

  • Quality Assurance Lead

    1 week ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $180,000 - $220,000

    Senior Quality Assurance ManagerThis is a large-scale project with multiple parallel testing phases. A Senior Quality Assurance Manager will lead the complex testing program for an insurance client.Purpose of the RoleThe successful candidate will need to work with existing tools and limitations while defining an appropriate quality assurance capability that...

  • Quality Assurance Lead

    3 days ago

    Melbourne, Australia Bupa Full time

    Are you looking for a role where you can make a real difference? - Do you enjoy driving change and action in ambiguous environments? - Join a newly created and high performing team and help establish our Bupa Dental Assurance function! **A full time, permanent opportunity **has become available in our **Bupa Dental Assurance team**, reporting into the Head...

  • Quality Assurance Officer

    3 days ago

    Melbourne City Centre, Australia Victorian Building Authority Full time

    Fixed-term, full-time position - Saraly range $92,332 to $104,762 plus Superannuation - CBD office location/ hybrid working Quality and Regulatory Practice (QRP) reports directly to the Chief Strategy & Risk Officer, Strategy, assurance and Risk Division. This Quality Assurance Officer role sits within QRP, providing knowledge management, business document...

  • Quality Assurance Manager

    4 days ago

    Melbourne City Centre, Australia Department of Education Full time

    **About the Department** The department provides a wide range of learning and development support and services. The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance...

  • Quality Assurance Lead

    2 weeks ago

    Melbourne, Victoria, Australia beBeeSenior Full time $120,000 - $150,000

    Job DescriptionWe are seeking a seasoned quality assurance professional to lead the delivery of high-quality products in the banking and financial services domain.

  • Quality Assurance Lead

    1 week ago

    Melbourne, Victoria, Australia Cbus Full time

    Quality Assurance Lead**About Cbus**Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been...

  • Lead Quality Assurance Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeQuality Full time $150,000 - $175,000

    Job Title:Lead Quality Assurance ManagerJob DescriptionWe are seeking a highly skilled and experienced Lead Quality Assurance Manager to join our team. In this role, you will be responsible for leading the assurance of business capability, enhancing customer experience, and identifying areas for improvement.You will lead a team responsible for assurance...

  • Quality Assurance Lead

    1 week ago

    Melbourne, Victoria, Australia beBeeTestManager Full time $85,000 - $95,000

    About the Role:We are seeking a skilled Test Manager to lead our Quality Assurance team. The successful candidate will be responsible for delivering end-to-end testing solutions, working closely with cross-functional teams to meet deadlines and deliverables.About Us:Talent-International is a leading provider of IT consulting services. We help clients achieve...