Customer Experience Administrator

1 week ago

Wandin East, Australia CherryHill Orchards Full time

Are you a customer service administrator with strong organisational skills and a flair for digital and social media marketing? If so, we’re looking for you

**Positions available: 1 - Start date: 25th August - End date: Early to mid-January 2026 in Wandin East VIC 3139. Availability on weekends and public holidays during the trading period is required for this role.**
- **We are eligible to sign off visa days.**_Roles are suitable for applicants with full working rights, Working Holiday Visa, Australian Permanent Residents, Australian Citizens._

Our stunning orchards in the Yarra Valley, Victoria, are preparing to welcome the Blossom Festival and Cherry Season, and we’re on the lookout for passionate team members to help bring these events to life

Are you passionate about delivering exceptional guest experiences, with professional phone manners and strong organisational skills to ensure our guests enjoy a seamless booking experience and receive accurate information?

Do you thrive in a role that blends administration with social media and marketing?

If so, this is the perfect opportunity for you to join us this Spring & Summer

**What’s in it for you?**

1. Work in the beautiful Yarra Valley region, surrounded by nature and just under an hour’s drive from Melbourne CBD
2. Supportive and inclusive culture, we genuinely love what we do and take pride in our positive workplace.
3. Training provided.
4. Hourly rate paid under the Horticulture Award on a regular casual basis.

**What you'll be doing**:

- Answer a high volume of incoming phone calls
- Communicate daily booking schedules to the events operation's team
- Support online store operations
- Collate customer feddback and report insights to management
- Facilitate online community management and monitor comments, messages, tags and flag relevant collaborator posts, user-generated content

**About you**:

- You have your own vehicle and a full driver’s licence.
- You speak fluent English (written and verbal), and being multilingual is a big plus
- You’re confident in being on the phone maintaining professionalism
- You have experience using systems such as Excel (intermediate level), CRM platforms, and booking systems.
- You are available to work weekends and commit to the full season (late August to mid-late January).
- You’re team-oriented, reliable, and highly organised.

**Job Type**: Casual

Pay: $31.19 - $33.19 per hour

Expected hours: 38 per week

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 22/08/2025
Expected Start Date: 25/08/2025

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