International Service Desk

5 days ago

Tullamarine, Australia Europcar Australia Full time

**About the role**:
Your key duties and responsibilities will also include, but are not limited to:

- Handle tickets opened by users in a timely manner
- Accurately log all calls using tracking software tool (Currently Service Now)
- Categorise and perform initial fault diagnosis
- Allocate and escalate issues to appropriate support teams and suppliers according to existing escalation matrix and procedures
- Perform daily systems check
- Identify and report on trends and potential problem sources inside the IT environment
- Supervisory responsibilities to oversee 2 part time ISD Agents
- The Service desk operates 7 days a week, so you may need to be available to work weekend shifts to cover the part time agents when they are sick or on leave

**To be considered, you should possess**:

- Excellent communication skills, a positive attitude and ability to engage in verbal interaction with customers
- Good knowledge of MS Windows, Office and basic PC network troubleshooting
- Professional presentation skills
- The ability to work alone and as part of a team
- The ability to work well under pressure
- IT or related qualification
- Ability to work Saturdays (once every 3 week period)
- Willingness to travel to Europcar sites within Victoria occasionally
- Valid Australian driver’s licence
- Current and ongoing Australian work rights
- Applicants must be willing to provide evidence of vaccination or medical exemption, if it applies.

**What we offer you**:

- Fabulous staff discounts (including Accor hotel staff discounts after 12 months)
- Rewarded with an inclusive and dynamic team environment
- A career in a globally recognised company that values its employees
- Learning and Development opportunities
- Senior upper Management support to coach and mentor you along the way, setting you up for success
- Working from home opportunities
- Free premium subscription and unlimited access to the Calm app - the #1 app for mental fitness

**About Europcar Mobility Group**

Europcar Mobility Group is a major player in mobility markets. Its purpose is to offer attractive alternatives to vehicle ownership, in a responsible and sustainable manner.

With this in mind, the Group offers a wide range of car and van rental services - be it for a few hours, a few days, a week, a month or more - with a fleet equipped with the latest engines, and which will be increasingly "green" in the years to come.

Customers’ satisfaction is at the heart of the Group’s ambition and that of its employees. It also fuels the ongoing development of new offerings in the Group's three business lines - Professional, Leisure and Proximity - which respond to the specific needs and use cases of both businesses and individuals.

The Group’s 4 major brands are: Europcar® - the European leader of car rental and light commercial vehicle rental, Goldcar® - the lowcost carrental Leader in Europe, InterRent® - ‘mid-tier’ car rental and Ubeeqo® - one of the European leaders of roundtrip car-sharing (BtoB, BtoC). Europcar Mobility Group delivers its mobility solutions worldwide through an extensive network in over 140 countries (including wholly owned subsidiaries - 18 in Europe, 1 in the USA, 2 in Australia and New Zealand - completed by franchises and partners).

Applicants must be willing to provide evidence of their COVID-19 vaccination, or their medical exemption if applicable.

**Salary**: $60,000.00 - $65,000.00 per year

**Benefits**:

- Employee discount
- Referral program
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus

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