Internal Dispute Resolution Officer

23 hours ago

Tullamarine Victoria, Australia Petcover Aust Pty Ltd Full time $60,000 - $100,000 per year

About Us

Petcover is a global pet insurance provider and the leading pet insurance provider in Australia and New Zealand and are growing rapidly in the UK and Europe.

Pets are at the heart of our business and our employees; supporting pet parents is what we do best, and why we love working at Petcover.

We pride ourselves on not only being different in terms of product quality, but service. We aim for every interaction we have with our customers to be one they leave feeling like we really care about them and their pets, because we do

You will be required to ensure fair and appropriate outcomes for both our clients and the business. You must have the ability to work both as part of a team and develop working relationships with internal and external stakeholders.

Make a difference as an Internal Dispute Resolution Officer.

Your Role

Join an industry leading and fast paced team as an Internal Dispute Resolution IDR Officer. Using your high-level dispute resolution capability and sense of fairness, along with your superior stakeholder skills, you will manage disputes referred to EDR schemes, such as the Australian Financial Complaints Authority (AFCA), and deliver a world-class dispute resolution experience to our customer and partners.

We have a permanent position available with immediate start Available.

Responsibilities

  • Receive and review insurance complaints from customers.
  • Obtain any necessary details and documentation through thorough investigation.
  • Conduct impartial and thorough investigations into each complaint, considering all relevant information.
  • Communicate effectively with customers, internal stakeholders and external parties to gather additional information and provide updates on the progress of complaint investigations.
  • Analyse complaints in line with regulatory compliance.
  • Make fair and reasonable decisions on complaints, prepare and issue written responses to customers.
  • Where needed, provide reports to external regulators and underwriters.
  • Proactively identifying systematic causes of customer dissatisfaction and contributing to the development of solutions.

About You

  • Proven experience in Dispute Resolution and Complaint Management in a general insurance or legal environment
  • Previous exposure to the AFCA complaints process
  • A strong customer focus, with the ability to show empathy and patience
  • Effective decision making and time management skills with the ability to work unsupervised and under pressure
  • Strong written and verbal communication skills, including advanced negotiation skills
  • Internal and external stakeholder engagement
  • Resilience and a positive mindset
  • Ability to manage simple and complex matters confidently
  • Strong computer literacy is essential

We're ready for you. Apply today. Please submit your Cover letter and resume

  • Reconciliation Officer

    2 weeks ago

    Tullamarine, Australia Europcar Australia Full time

    **About the role**: Europcar Australia is seeking a a passionate and driven Reconciliations Officer to join our Reconciliations team based in Tullamarine, Victoria. The Reconciliation Officer role is responsible for all Chargeback facilities, bank liaison, accuracy and timely response to the card services for all credit card disputes. This role is...

  • Customer Resolution Manager

    7 days ago

    Moorabbin, Victoria, Australia Placing Heads Full time $90,000 - $120,000 per year

    Are you a problem-solving superstar with a knack for turning a frown upside down? Do you thrive in a fast-paced environment where every day brings a new challenge?This company are leaders in local area marketing on notice boards within 700 supermarkets across the country. they pride ourselves on the quality of their service, but they also know that...

  • litigation lawyer

    1 week ago

    Bentleigh, Victoria, Australia Kelly and Chapman Full time $104,000 - $160,000 per year

    About the role Kelly and Chapman are seeking a talented Litigation Lawyer to join their dynamic team in Bentleigh, Victoria. As a Litigation Lawyer, you will play a crucial role in providing high-quality legal services to our diverse client base, with a focus on litigation and dispute resolution. This is a full-time position, offering the opportunity to...

  • HR Manager Generalist

    3 days ago

    Tullamarine, Australia Cornerstone HR Full time

    Recognised as a market leader, this dynamic privately owned business was founded in 1989 from humble beginnings, and quickly gained a reputation for servicing some of the largest residential builders in Melbourne as well as servicing small boutique builders and private owner builders. We are excited to offer an experienced, energetic, engaging and...

  • Cat Mining Finance

    7 days ago

    Tullamarine, Australia Caterpillar Full time

    **Career Area**:Marketing / Sales / Product Support**: **PRINCIPAL DUTIES AND RESPONSIBILITIES**: 1. Provides finance quotations to customers, and internal staff. These quotations may include various suggested alternatives or scenarios. 3. Understands and can efficiently utilize local office systems. 4. May generate and send document packages to Dealers,...

  • Office Administration

    3 days ago

    Tullamarine, Victoria, Australia Davis Glass Full time $60,000 - $100,000 per year

    We are seeking an exceptional administrator for our office department to drive customer outcomes in a fast-paced, high-demand environment.About UsWe operate in an industry where strong customer service can provide a point of difference:Focus on Strong customer serviceDelivering on promises and lead timesTo uphold our commitment, we need driven leaders in our...

  • International Accounts Manager

    1 day ago

    Tullamarine, Australia Caterpillar Full time

    **Career Area**:Marketing / Sales / Product Support**: **JOB PURPOSE**: Caterpillar Financial is Caterpillar’s wholly owned captive financier, head quartered in Nashville, Tennessee. Our mission is to help our customers, dealers and Caterpillar succeed through financial services solutions. Caterpillar Mining Finance is a global team within the Structured...

  • Customer Accounts Specialist

    1 week ago

    Tullamarine, Victoria, Australia Caterpillar Inc. Full time $60,000 - $90,000 per year

    Career AreaFinanceJob DescriptionYour Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress...

  • Mobile Patrol Officer

    7 days ago

    Tullamarine, Australia Platinum Talent Management Full time

    **Platinum Talent Management is a National, Dynamic, Forward thinking company currently seeking professional Mobile Patrol Officers to join our team.** Platinum Talent Management is looking to hire four mobile patrol officers to fill permanent positions across the Tullamarine, North - West area. We are currently looking for security licensed,...

  • internal sales

    7 days ago

    Moorabbin, Victoria, Australia Private Advertiser Full time $60,000 - $80,000 per year

    About the roleWith recent growth and the merging of Active branches into our Moorabbin Head Office, we're busier than ever and looking for an Internal Salesperson to join our dynamic & growing team.As an Internal Sales Representative at ACTIVE ELECTRICAL DISTRIBUTORS PTY LTD', you will be joining a vibrant Sales Team & will work effectively with all staff...