Customer Supply Chain Manager

1 week ago

Rhodes, Australia Nestlé Full time

**The Opportunity**:

**A day in the Life**:
Deliver Supply Chain value creation for Nestlé and the Customer(s) by:

- Understanding and meeting Customer KPIs, reporting regularly on progress
- Building customer trust through reliable supply and accurate analysis
- Acting as the escalation point for supply chain issues and recommending solutions

Drive cross functional alignment:

- Defining and leading a common customer strategy in partnership with Sales and Supply Chain
- Developing joint improvement plans with Customers to enhance Nestlé's competitiveness
- Demonstrating commercial acumen and drawing insights between replenishment and business results

Driving Service Level improvements aligned to agreed Service Strategy:

- Ensuring inbound and outbound service levels across all business units
- Managing stock within Nestle/Customer systems for optimal product availability
- Conducting post-event analysis and managing performance specific to customers

Identify and achieve Supply Chain cost reductions:

- Leveraging eBusiness tools for efficient order management
- Identifying and addressing drivers of claims, returns, and refusals
- Reviewing customer activity and recommending alterations for cost-effective service

People Management:

- Developing and maintaining an effective team through training and coaching
- Conducting regular performance discussions and creating development plans
- Ensuring cross-training and leave coverage for uninterrupted service levels.

**What will make you successful**:

- 5 years or more experience in at least two of the following areas:
Customer Service

Demand & Supply Planning

Distribution/ Materials Handling

Sales and/ or Marketing

Retail Manager
- Project management experience to implementation of major project/s or change programme/s
- Has successfully led projects and initiatives that require a Commercial and Supply Chain understanding and knowledge
- Good Knowledge of the O2C systems within Nestle and customers (e.g. SAP / EDI/BW)
- Excellent knowledge of MS Office (Excel, Word, PowerPoint etc).

**Benefits**
- Training and development plans
- Short Term Bonus
- Employee Assistance Program
- Purchased Leave Scheme

**Our Story**

At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering an inclusive, diverse, and collaborative environment, embracing innovation, and empowering people and teams to win.

We aim to hire respectful, curious, value driven and inspiring people who care about the people’s lives that we touch every single day.

Be a force for good.

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