Customer Support and Delivery Administrator

1 week ago

Edinburgh North, Australia NXT Building Group Full time

The Client coordinator reports to the Customer Support and Delivery Team Leader/Manager and is part of the Customer Support and Delivery team. In this highly rewarding role, your focus will be to manage multiple brand projects from end-to-end lifecycle to ensure compliant project delivery. The team services iconic brands including but not limited to McDonald Jones homes, Weeks homes, Brighton Homes and many more More specifically, your responsibilities will include:

- End-to-end administration throughout the project's lifecycle, from processing customer orders to scheduling manufacturing based on client and operational demand.
- Communicate with clients on a regular basis to provide status updates on project
- Coordinate project specific product and materials procurement.
- Analyse data and drive continuous improvement initiatives
- Log and action client feedback, provide resolutions and outcomes within service response times
- Build and maintain key relationships with internal and external stakeholders
- Focus on customer service and client experience

To be successful in this highly rewarding role you will demonstrate alignment to the purpose and core values of Supaloc and NEX Group along with:

- Thrives in a fast-paced high volume work environment, efficiently prioritizing task and maintain precision under strict deadlines.
- Be an efficient and effective communicator, with the ability to engage with stakeholders on all levels.
- Proficient in client negotiation and resolution, showcasing a strategic problem-solving approach and the ability to think quickly in situations.
- Demonstrates a strong customer service focus, ensuring client satisfaction through responsive and attentive interaction.
- Experience within building and construction industry (Highly desirable)
- Experience in a customer-centric administration role (minimum 5 years)

Supaloc delivers high-performance steel framing systems which have shaped and transformed the dreams of Australian families for nearly 30 years. Our company culture is focussed on safety, innovation, and quality. We are the nation's largest supplier of precision-engineered steel framing systems, and we provide 'end to end' solutions for new home construction across multiple states and have a strong emphasis on working with leading regional brands.

We are proud to belong to the NXT Building Group, a diverse and expanding organisation with over 1000 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home building group.

**Our commitment**

We believe that our employee community is a key strength of our organisation and we aim to attract the best talent to achieve our strategic goal of being Australia’s number one leading home building group and Employer of Choice in our sector. Our leaders create inclusive teams and value the individual contributions of our employees. We value safety and integrity, and we lead the way in innovation and building better.

**Interested?

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