Customer Delivery Coordinator

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us
You'll live and breathe our crazy about customers value by providing great customer service and communication
We are a business who is crazy about customers. We use disruptive thinking every day to ensure that we are capturing every opportunity to deliver the ultimate experience to our customers and people. We empower our people to Do it. Own it. Love it and that’s why they choose to work for us. Here, it’s never just a job - We care about what we do and the impact we have, and that’s what connects us.
What’s the opportunity?
As the Customer Delivery Coordinator you will be responsible for ensuring the delivery of all Vocus Fibre & 3rd Party services & products to business customers within specified timeframes.
You’ll live and breathe our crazy about customers value by providing great customer service and communication and help continually improve our provisioning processes and systems.
The role reports to the Team Lead Service Delivery and Cancellations, and is based in Sydney, and you have the option to flexibly work from home 3 days a week.
**What you’ll be doing in the role**:

- Manage and coordinate all order deliveries to completion, making an effort to deliver within designated timeframes in accordance with departmental processes
- Actively managing delivery mailbox/s, ticket queues and inbound phone calls with a high degree of service, on a daily basis
- Proactively provide ongoing updates and communication to customers on the status of their delivery
- Actively identifying and removing roadblocks to deliver orders in a timely manner
- Proactively escalation to team leads for any customer, internal department or third-party challenges
- Capture all customer interactions, attempted interactions and delivery activities within the delivery toolset (Service Now) in a timely manner
- Act as a liaison between the customer, supplier and operational areas in Vocus for account coordination and service delivery.
- Identify and communicate operational/sales process issues affecting customer relationship to management.

**What you will need to be successful in a team like this**:

- You have the full rights to work in Australia. You're a Permanent Resident or an Australian Citizen.
- xDSL, NBN, Fibre ordering and delivery experience would be a plus
- Strong background in customer service with exemplary customer service skills.
- Good attention to detail with solid administration and data entry skills.
- Be a great communicator and work effectively in a team environment.
- Problem solving skills and the ability to resolve customer issues.

What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Flexible hours and a hybrid working environment
- Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
- Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service
- Study assistance programs to excel your personal growth, learning and development.
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job - it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy service