Head of Business Controls and Monitoring

Permanent opportunity to join Westpac’s Cash & Transactional Banking (CTB) Team
- Full-Time role available, Sydney based and hybrid workingManage the operation of the Business Controls & Monitoring (BCM), consistent with Westpac’s Group-wide strategy

**How will I help?**

As the Head of (BCM) within Cash & Transactional Banking (CTB), you will drive frontline accountability for risk management, ensuring effective controls are operating within CTB, improve insights and root cause analysis, and oversee CTB adherence to risk appetite.

In this role, you will manage the operation of the BCM Team, consistent with Group-wide strategy, the Westpac Group Board Risk Appetite Statement, Group policies, applicable laws and regulations. Reporting to the **Managing Director, Cash & Transactional Banking**,**you will be responsible for managing operational risk and compliance management across four key focus areas:

- Consumer Division’s cash and transactional banking products and services
- Business & Wealth Division’s cash and transactional banking products and services
- Business & Wealth Division’s Merchant Payments
- Business & Wealth Division’s Health point Claims products and services under the (a) Everyday Banking and (b) Merchant Acquiring value chains

**Responsibilities include**:

- Supporting Cash & Transactional Banking LOB customer outcomes in line with frameworks, policies, laws, and regulations
- Reporting on CBT risk performance and governance to senior management and committees; escalating market-sensitive information per disclosure policy
- Developing, implementing, and monitoring the BCM village strategy
- Supporting or approving business decisions and significant programs
- Oversight of BCM design, key processes, and business governance
- Monitoring Group-wide program implementation within the BCM village
- Planning and prioritising investments for BCM village initiatives
- Leading and embedding BCM village culture, manage workforce, and oversee employee selection, remuneration, and training
- Managing risk, compliance, controls, and operational processes; supporting risk appetite approvals
- Overseeing business continuity and disaster recovery measures
- Oversight of data quality maintenance and safeguarding the proper storage and usage of data in the across CTBSupport the CTB LOB’s engagement with regulators and government

**What’s in it for me?**

As the Head of Business Controls and Monitoring, CTB at Westpac, you'll play a pivotal role in supporting the Group Executive and Managing Director of Cash & Transactional Banking. Your responsibilities will include managing operational risk and compliance, strengthening frontline accountability for risk management, and ensuring effective controls within CTB. This role offers a unique opportunity to influence key decisions, drive risk management excellence, and contribute to the overall success of the organisation.

You’ll be set up for success in your transition to the role, manging and leading a team of 48, most based in Sydney. Engaging across the Group-wide Risk and Compliance functions, wider divisions, enterprises and committees to discharge your duties for CTB.

Additionally, whatever shape your family takes, we’ll continue to offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we’ll continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**

To be successful in this role, you will need to demonstrate proven experience in leading and managing teams for a minimum of 15 years, particularly in the areas of operational risk and compliance management. Your ability to align BCM operations with the broader Group-wide strategy and regulatory requirements will be crucial. Strategic thinking and a proactive approach to integrating compliance measures into daily operations will ensure that the organisation remains resilient and prepared for any challenges.

Further advantageous qualities and experience includes:

- Expertise in identifying, assessing, and mitigating operational risks across various banking products and services
- In-depth understanding of laws, regulations, and prudent lending standards relevant to cash and transactional banking
- Strong ability to communicate effectively with senior executives and stakeholders
- Proficiency in analysing complex data to make informed decisions and recommendations
- Aptitude for identifying issues and implementing effective solutions
- Solid understanding of financial principles and practices, including budgeting and financial reporting
- Flexibility to adapt to changing business environments and regulatory landscapesCommitment to maintaining high ethical standards and transparency in all operations

**What’s it like to work there?**

We are a collaborative team of passionate people with a shared ambition to